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About the Role

The postholder will lead the strategic commissioning of services for adults with care and support needs and carers, primarily aged 65 and over. The role ensures the delivery of high-quality, cost-effective services aligned with agreed commissioning priorities, enabling adults with care needs in Waltham Forest to live as independently and well as possible with choice over their care. The postholder will lead and manage a team of commissioning support staff, including quality, contracts, and supplier relationship staff.

Responsibilities

Manage relationships, contracts, and risks across markets to ensure effective commissioning and delivery of high-quality, cost-effective services and solutions that deliver positive outcomes for Waltham Forest residents.
Provide effective contract management, including performance, quality, and audits.
Undertake visits, scheduled in-contract monitoring meetings, and manage agendas and minutes.
Ensure robust contract monitoring with all scheduled meetings completed on time with agendas circulated in advance.
Implement Quality Assurance through provider visits, monitoring, performance frameworks, and audits.
Maintain accurate records, produce minutes within agreed timescales, and track actions.
Share key performance and quality data with contracts and commissioning colleagues to inform decisions.
Maintain compliance-achieved contracts, monitor against KPIs and quality standards, and escalate and resolve non-compliance.

Requirements

Degree-level education.
Relevant professional qualification (desirable).
Strong commissioning experience and knowledge of legislation, markets, and best practice.
Experience in large, complex organisations.
Excellent communication, analytical, and stakeholder-management skills.
Satisfactory employment references and CIFAS identity checks.
Satisfactory declaration of interest.
Satisfactory DBS check.
Fluent English speaking ability for public-facing roles.

Skills

Commissioning
Contract management
Quality assurance
Performance monitoring
Risk management
Stakeholder management
Communication
Analytical skills

Location

London

Work Type

Full Time
Permanent

Experience Level

Senior

Education Level

Degree

Salary/Compensations

£49,056 - £52,194

Benefits

Mayor of London’s Good Work Standard employer accreditation
Fair pay and conditions
Workplace well-being
Skills and progression opportunities
Diversity and recruitment support
Flexible working arrangements considered

About the Company

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
A highly ambitious borough driven by culture and the innate creativity of its residents.
A Council focused on meeting the needs of its existing and future residents, being resident-focused, insight-led, digitally driven, and commercially minded.
An accredited Mayor of London’s Good Work Standard employer, committed to creating a healthy, fair, and inclusive workplace.

Equal Opportunity

Waltham Forest is a diverse borough where diversity is valued and integral to service delivery and employment.
The Council works hard to respond to the changing needs of its population.
Uses statutory duties on race, gender, and disability equality, and best practice in respect of age, faith, and sexual orientation to ensure equality of opportunity.
Committed to meeting 4 equality objectives: Promoting equality of opportunity, Opposing all forms of discrimination, intolerance and disadvantage, Ensuring workforce reflects diverse communities at all levels, Providing fair, appropriate, accessible and excellent Services to all.
Respecting Diversity is a core Council value.
Operates an anonymous shortlisting process to reduce the risk of bias.
Considers internal candidates first for jobs graded up to and including scale SO2.
Supports employees to balance working life with other commitments through flexible working arrangements.