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About the Role
We are seeking engaging individuals to join our operations teams as Member Experience Hosts, providing exceptional experiences for members and visitors across our London Locations.
Responsibilities
- Welcome visitors warmly, answering or referring inquiries in person or by phone.
- Foster a culture that energizes and empowers people to do their best work.
- Facilitate member requests, including meeting room reservations and catering, ensuring proper charging for services.
- Ensure a smooth experience for meeting room guests by hosting, ordering catering, preparing beverages, and assisting with technology.
- Conduct regular building walks to ensure cleanliness, visual standards, maintenance, and health & safety in all areas.
- Ensure communal spaces and meeting rooms are set up, visually appealing, and operationally functional.
- Manage troubleshooting tickets for IT, maintenance, and cleaning issues, keeping members informed.
- Create an energizing and empowering culture for optimal work.
Requirements
- A minimum of 1 year's experience in retail, hospitality, or customer service.
- Outstanding communication and interpersonal skills.
- Attention to detail and a commitment to delivering exceptional standards.
- Comfortable knowledge of MS Office tools, particularly Word and Excel.
- Ability to work independently and as part of a team.
Skills
- Customer service
- Communication
- Interpersonal skills
- Attention to detail
- MS Office (Word, Excel)
- Problem-solving
- Teamwork
Location
- London
Work Type
- On-site
- Monday to Friday
Experience Level
- 1+ year experience
Salary/Compensations
- £28,860 plus 10% bonus
Benefits
- 28 days’ annual leave + bank holidays
- Birthday off
- Option to buy additional annual leave
- 5% matched pension scheme
- Life assurance
- Discounted gym membership
- Access to gyms and wellness classes with Restore at Fora
- Health cash plan
- Mental Well-being support (confidential therapy)
- Cycle to Work Scheme
- Season Ticket Loan
- 25% off at Fora cafés
- 2 volunteer days per year
- Monthly Deliveroo Lunch
- Elevated Style Allowance
- Employee Referral Scheme
About the Company
- Fora reimagines the workplace by creating inspiring, design-led spaces that blend hospitality, community, and wellbeing.
- With over 20 years of experience, Fora has grown to 60+ locations across the UK, supporting 30,000+ members.
- They partner with brands like Ocado, The British Fashion Council, and Pangaia.
- Backed by The Office Group, Blackstone, and Brockton Capital, Fora is pioneering conscious design, sustainable construction, and empowering workspaces.
- Fora is shaping the future of work.