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About the Role
In this high-profile leadership role, you’ll own the end-to-end delivery of a major multi-year government contract, ensuring secure, scalable and high-performing operations across logistics, workforce, digital platforms, marking and data delivery. You’ll be the senior relationship owner with government stakeholders, building trust through clear governance, operational resilience and transparent issue resolution. This is a role for someone who can lead calmly through complexity, align teams around the successful delivery of a high-profile government contract, building confidence with stakeholders and strengthening Pearson’s reputation through delivery excellence.
Responsibilities
- Lead the full delivery lifecycle, from mobilisation and readiness through live test delivery, results release and post-cycle close-down.
- Own an integrated operating model spanning print, secure logistics, script collection, scanning, marking operations, quality assurance, customer support and results delivery.
- Set and execute the workforce strategy for large contingent teams, including the recruitment, onboarding, training and performance of thousands of temporary markers.
- Partner with technology, operational and supplier teams to strengthen platforms, automate processes, improve data confidence and build resilience across peak delivery windows.
Requirements
- Proven leadership of large-scale, complex operational programmes, ideally in high-stakes, regulated or public-service environments.
- Confident operating with executive and government stakeholders.
- Experience leading supplier ecosystems.
- Ability to turn complex programme objectives, operational flows, stakeholder expectations and data outputs into clear priorities and decisions.
- Experience delivering multi-channel operations across physical logistics, digital platforms and people-led services.
- Ability to lead through ambiguity and pressure, creating the governance, controls and assurance needed for high-profile delivery.
- Comfortable interrogating data outputs, identifying anomalies and insisting on evidence, controls and reporting integrity.
- Champion continuous improvement and modern tools, including AI, to raise quality, pace and resilience.
Skills
- Leadership
- Operational Programme Management
- Stakeholder Management
- Supplier Management
- Multi-channel Operations
- Ambiguity Navigation
- Data Analysis
- Continuous Improvement
- AI Implementation
Location
- UK
Work Type
- Full-time
Experience Level
- Director
- Senior Leadership
Benefits
- Attractive UK benefits package
About the Company
- Pearson is a global company that's focused on the future of learning.