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About the Role

This role is responsible for owning the demand forecasting and inventory strategy, managing the Sales & Operations Planning (S&OP) process, and driving performance and cost management. You will also lead and develop a team of Demand Planners.

Responsibilities

• Own the 12-to-18-month rolling demand forecast across all channels and countries at the SKU and category level.
• Partner with Sales, Marketing, and Product/Merchandising teams on consensus forecast, promotional planning, demand signals, and lifecycle decisions.
• Build and maintain baseline and customer-specific forecasts for retail and wholesale partners.
• Own the inventory forecast, working capital plan, and budget reconciliation in partnership with the Finance Team.
• Set inventory targets, safety stock policy, reorder points, and lead-time assumptions to balance service level with working capital efficiency.
• Champion planning for New Product Introductions (NPI) and End-of-Life (EOL) transitions.
• Identify operational implications of marketing campaigns and site changes.
• Own the end-to-end S&OP process, including executive meetings, pre-S&OP reviews, and consensus forecast alignment.
• Manage service levels, inventory health, landed cost, operating cadence, and operational metrics.
• Translate validated demand into firm Purchase Orders with target Cargo Ready Dates (CRDs).
• Build planning cadence, templates, SOPs, and reporting infrastructure to enable functional scaling.
• Own the demand planning KPI scorecard, including forecast accuracy, bias, in-stock rate, inventory turns, weeks of supply, aged/excess inventory, working capital impact, and purchase order accuracy.
• Manage total inventory investment to plan and partner with Finance on working capital, inventory provisions, and the inventory line of the operating budget.
• Continuously improve forecasting methodology, tools, and data inputs.
• Drive the inventory forecast, working capital plan, and budget reconciliation.
• Lead, coach, and develop Demand Planners, fostering a culture of analytical rigor, curiosity, and accountability.
• Set clear goals, priorities, expectations, and performance standards for direct reports.
• Foster a strong culture of collaboration and teamwork, removing roadblocks and developing the team to be highly cross-functional.
• Report on forecast accuracy, inventory health, inventory working capital impact, and supply commitments to the COO and leadership team.

Requirements

• Demonstrated experience planning across multiple channels (retail, wholesale, DTC) and ideally both Canada and the US.
• Track record of building or scaling a demand planning function in a high-growth environment.
• Strong fluency in spreadsheet (Excel or Google Sheets).
• Strong statistical and quantitative fluency with a comfort level in understanding signal vs noise.
• Advanced Excel or Google Sheets skills.
• Strong financial fluency, comfortable owning the inventory line of the budget and partnering with Finance on working capital and margin.
• Experience with demand planning platforms rightsized for eCommerce-first technology stacks such as Shopify and Fulfil.io.

Skills

• Demand Forecasting
• Inventory Strategy
• Sales & Operations Planning (S&OP)
• Performance Management
• Cost Management
• Team Leadership
• Spreadsheet Proficiency (Excel, Google Sheets)
• Statistical Analysis
• Quantitative Analysis
• Financial Acumen
• Demand Planning Platforms

Location

• Canada
• US

Work Type

• Full-time

Experience Level

• 3+ years in demand planning, supply chain planning, or commercial finance roles

Education Level

• University Degree in Supply Chain Management, Business, Engineering or related discipline

Salary/Compensations

• $80,000.00 - $120,000.00 annually

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Employee discount on all products
• Free mattress and bedding set upon completion of probationary period
• LifeSpeak learning platform access

About the Company

• At Silk & Snow, we create products that turn your house into a home.
• We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.
• We make every decision by following three principles: better materials, thoughtfully manufactured products, and transparency.
• We’re proud of our products and want to give our customers the confidence that they are purchasing better products for their family, their home and the planet.

Equal Opportunity

• We prioritize diversity and inclusivity in our company culture.
• We are committed to building a company culture of inclusion and diversity where differences are embraced and valued.
• We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.
• Upon request, accommodations are available during all stages of the recruitment process.