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About the Role
This permanent full-time entry-level role involves managing the processing and payment of parking, toll and traffic violations. Customer service tasks involve corresponding with customers and preparing packages with details of infractions charges.
Responsibilities
- Process and pay parking, toll, and traffic violation online through municipal and provincial portals.
- Perform data entry and maintain accurate records when processing payments and customer refunds.
- Respond to internal and external inquiries in a timely and professional manner.
- Provide detailed responses to customers regarding parking, tolls, or traffic violations incurred during their rental period.
- Perform general office administration tasks such as scanning, printing, document storage, ordering supplies, and inventory management.
- Receive, sort, and distribute incoming mail and packages to appropriate departments or individuals, and coordinate with courier and postal services.
- Support the Tolls and Violations team and Supervisor with administrative tasks as assigned.
Requirements
- High degree of organizational skill, problem-solving, and prioritizing ability.
- Resourceful in researching information to assist with inquiries.
- Excellent written and verbal communication skills in both English and French.
- Ability to work with minimal supervision and within a team.
- Excellent data entry skills and proficiency in using Microsoft Office, including Word, Excel, Teams, Outlook, SharePoint, and the ability to learn proprietary software.
Skills
- Microsoft Office
- Word
- Excel
- Teams
- Outlook
- SharePoint
- Data entry
- Organizational skill
- Problem-solving
- Prioritizing
- Research
- Written communication
- Verbal communication
- English
- French
Location
- North America
Work Type
- Permanent
- Full-time
Experience Level
- Entry-level
Education Level
- Post secondary business administration, logistics and customer care is an asset
- Previous call center experience is an asset
Benefits
- Up to 40% off any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including Pension Plan employer matching
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
About the Company
- The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
- The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
Equal Opportunity
- We use AI‑enabled tools to screen and/or assess applications against job‑related criteria (e.g., minimum qualifications and keywords). All hiring decisions involve human review.