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About the Role

The Member Services Representative will deliver professional customer service, relationship building, and sales skills to create a welcoming environment at BGCCA. This role provides information on BGCCA programs and activities, assists with member attraction and retention, and processes monetary transactions. The position also supports data collection and analysis systems and may assist with administrative or clerical tasks.

Responsibilities

Greet and welcome guests and notify appropriate staff of visitors.
Maintain office security by following safety procedures and controlling access via the reception desk.
Maintain electronic and hard copy filing systems, ensuring accuracy and timely updates.
Keep updated records of office cash handlings and store all records appropriately.
Provide basic and accurate information regarding Club programs/events in-person and via phone/email.
Answer, screen, and forward incoming phone calls professionally.
Manage and update general voicemail/message service and receive and distribute messages.
Receive, sort, and distribute daily mail/deliveries.
Respond to and follow procedures for incidents and emergencies as the main point of contact.
Act as the main point of contact for all Club-Main Office communications.
Perform other clerical receptionist duties such as photocopying, sorting, filing, and data entry.

Requirements

High School Diploma or GED required.
Associate's degree preferred.
Minimum 1 year experience in member services and/or customer service.
Experience with computers, software, phone systems, and data management preferred.
Must be 21 years of age.
Must complete all required BGCCA training within first 60 days of employment.
Must pass a comprehensive background check, including fingerprinting, child abuse clearance, and sex offender registry check.

Skills

Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Ability to work independently and in a team-oriented environment
Strong analytical and problem-solving skills
Excellent organizational skills and attention to detail
Ability to prioritize tasks appropriately
Excellent time management skills with proven ability to meet deadlines
Ability to function well in a high-paced and at times stressful environment
Proficient with Google Office Suite or related software
Cash handling experience preferred

Location

Albany
Troy

Work Type

Part-Time

Experience Level

Minimum 1 year experience

Education Level

High School Diploma or GED
Associate's degree preferred

Salary/Compensations

$15.50-$16.00/hr

Benefits

Sick leave
Supplemental health insurance
New York Paid Family Leave benefits
Employee assistance program (EAP)
Eligibility for additional third-party discounts

About the Company

At the Boys & Girls Clubs of the Capital Area (BGCCA), you’ll find more than just a job. You’ll be part of realizing our mission to inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible and caring citizens. Our team works together to ensure that youth in the Capital Area are given an opportunity to succeed and flourish in today’s fast paced environment.

Equal Opportunity

The Boys & Girls Clubs of the Capital Area is an Equal Opportunity Employer and is committed to recruiting and hiring a diverse workforce. Persons from diverse backgrounds including communities of color, people with disabilities, and the LGBTQ+ community are encouraged to apply.