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About the Role

Provide on-site property management services to a build-to-rent development, delivering a first-class customer experience. Build effective relationships with residents to enhance community spirit, with residents at the forefront of all activities.

Responsibilities

• Provide first-class customer service to residents, acting as the first point of contact for residents and visitors.
• Ensure quality control of amenity spaces and apartments, maintaining excellent presentation.
• Organize and host monthly resident events and initiatives to foster community.
• Engage with residents, facilitate resident-led events, and conduct quarterly meet and greets.
• Manage amenity space hiring.
• Respond to rental inquiries, schedule and conduct scheme tours/viewings, and agree to offers.
• Complete applicant vetting according to company procedures.
• Maintain up-to-date marketing portals.
• Organize and run tenant services via third parties and in-house.
• Ensure timely resident communication through various channels, including social media.
• Seek special offers and discounts for residents from local businesses.
• Create a community feel through communication, events, and innovations.
• Serve as the first point of contact for residents reporting maintenance issues.
• Coordinate contractor appointments, including defect warranty repairs and logging issues to meet service levels.
• Organize minor works between tenancies to maintain apartment presentation.
• Complete check-in and check-out reports and determine deposit returns.
• Conduct mid-term inspections.
• Manage arrears chasing and reporting.
• Collaborate with the Resident Services Manager to ensure health and safety statutory requirements are met.

Requirements

• Strong customer service ethic/background.
• Positive, can-do attitude.
• Common sense approach.
• Ability to think on their feet and make considered decisions.
• Outgoing, warm, and friendly personality.
• Organized, meticulous, and tenacious.
• Excellent written and spoken etiquette.
• IT literate and social media savvy.
• Experience in undertaking viewings is advantageous.

Skills

• Customer service
• Communication
• Organization
• IT literacy
• Social media savvy

Location

• On-site

Work Type

• Full-time

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• £32,000.00

Benefits

• Refer to Benefits Booklet for more information.

About the Company

• Savills