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About the Role

The Supervisor plays a key role in achieving store standards by leading by example, embracing an entrepreneurial spirit, and inspiring their teams through passion and belief in our brands. Stores are the lifeblood of the business, acting as the main touch points with consumers and setting the tone for the brands.

Responsibilities

• Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales, and profit.
• Support the management team in managing personnel, product, merchandising, business processes, and store results.
• Participate in weekly management and staff meetings.
• Clearly communicate marketing and sales promotions to staff.
• Drive shop floor sales and exceed store targets by motivating the team and offering customers an exemplary store journey.
• Foster a positive store experience by treating all customers and colleagues fairly and consistently.
• Support the team in delivering the business strategy and ensuring consistent training on product knowledge and store maintenance.
• Achieve company standards/goals for personal sales results, including sales vs. budgets, sales per hour, and units per transaction.
• Perform manager-on-duty functions, manage store opening/closing, and oversee the sales floor.
• Focus staff on the importance of quality relationships with internal and external customers.
• Ensure staff accountability for building a repeat customer base by providing unparalleled spirited service.
• Ensure "door to floor" best practices with visual merchandising directives for the sales floor and back room are executed and continually reviewed.
• Work with the management team to build a talent pool for key positions, including potential successors.

Requirements

• Previous track record of supervisory or specialist roles within a premium or luxury brand.
• Previous people management experience with the ability to resolve conflict and unproductive disagreements.
• Effective communicator with the ability to build relationships with ease.
• Team player who recognizes and celebrates the contributions and achievements of others.
• Confident in giving feedback that promotes positive behavioral change.
• Ability to work well with change, adapting quickly and working with pace.
• Energetic and authentic with a clear presence on the shop floor.
• Approach all issues with a ‘can do’ attitude and act with initiative to find in-store solutions.

Skills

• Customer service
• Sales
• Merchandising
• People management
• Communication
• Teamwork
• Adaptability
• Problem-solving
• Visual merchandising

Location

• In-store

Work Type

• Full-time

Experience Level

• Supervisory
• Specialist

Benefits

• Competitive and comprehensive benefits program offering protection, peace of mind, and flexibility.

About the Company

• Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic.
• Founded in 1968 by Calvin Klein and Barry Schwartz, the brand has built its reputation as a leader in American fashion through clean aesthetics and innovative designs.
• Global retail sales of Calvin Klein brand products exceeded $8 billion in 2015 and were distributed in over 110 countries.
• Calvin Klein employs over 10,000 associates globally.
• Acquired by PVH Corp. in 2003.
• PVH is a brand builder focused on building Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands.
• PVH aims to be one of the best-performing brand groups in its sector.
• PVH drives fashion forward for good, as one team with one vision and one plan.

Equal Opportunity

• PVH Europe and its brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.
• Qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
• PVH Corp. is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.
• PVH is committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience, and potential.