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About the Role

The Campus Finance Support Officer is responsible for the complete lifecycle of student debt, including timely billing, effective collections, accurate reporting, and resolution of outstanding balances. This role oversees receipt posting, credit control, month-end reconciliation, and project work.

Responsibilities

• Address student queries in the finance inbox.
• Perform active debt chasing and regular reporting to the finance team.
• Address and identify student payment queries in line with institutional policies.
• Follow up with students on missed payment plans and collect payments via on-site, telephone, and email.
• Manage changes to the SLC portal and clear old queries.
• Address government agency payment terms and funding gap issues.
• Resolve or escalate tuition fee related student disputes and shortfalls.
• Undertake other reasonable duties and tasks as requested.
• Participate in financial projects for both ICMP and SAE.
• Prepare month-end credit control reporting.
• Participate in month-end closing tasks and reconciliation of the Sage and Student Management System.

Requirements

• Articulate and persuasive credit controller skills with cultural awareness.
• Excellent negotiation and query resolution skills.
• Strong understanding of receivables and collection procedures.
• Proficient in use of technology, databases, and office software (Microsoft Office/Google).
• Proficient in Excel for reporting purposes.
• Experience in understanding and working with internal controls and process improvements.
• Full working rights for the UK.
• Proven track record of success in a credit control and accounts receivable role.
• Knowledge and experience with UK Funding Agencies and the SLC portal (Desired).
• Knowledge and experience with accounting packages (Sage) (Desired).
• Previous experience in an accountancy role (Desired).
• Part or full AAT qualified professional (Desired).
• Successful candidates will be required to obtain a satisfactory enhanced DBS disclosure.

Skills

• Credit control
• Accounts receivable
• Debt chasing
• Reporting
• Reconciliation
• Data management
• Negotiation
• Query resolution
• Microsoft Office
• Google Suite
• Excel
• Sage (Desired)

Location

• SAE London Campus

Work Type

• Permanent
• Full-time

Experience Level

• Up to £30,756 depending on experience

Education Level

• Part or full AAT qualified professional (Desired)

Salary/Compensations

• Grade 7, Up to £30,756 depending on experience

Benefits

• Long Service Award Policy
• Enhanced Maternity and Adoption Pay
• Healthcare Cash Plan via Healthshield
• Employee Assistance Program
• Auto-Enrolment Pension scheme with Royal London (ADE will match contributions up to 3% of salary)
• Cycle to work scheme
• Life Assurance (Legal & General)
• Enhanced Paternity Pay
• Occupational Sick Pay
• Group Income Protection (Legal & General)
• Season Ticket Loans
• Staff Discounts – Short Courses 2025-2026
• 3 business closure days in addition to 33 days of entitled AL inclusive of public/bank holidays

About the Company

• AD Education UK is a growing network of leading creative education institutes in the UK, united by strong values and a vision for creativity and innovation.
• SAE UK, with campuses in London, Liverpool, Leeds, Glasgow and Leamington Spa, is part of the SAE global brand, a higher education provider focused on creating a talent pipeline for the creative media industries.
• The SAE network spans over 28 countries on six continents with more than 40 campuses.

Equal Opportunity

• ADE is an equal opportunities employer and welcomes applications from all sections of the community.
• ADE is committed to safeguarding and promoting the welfare of young people and vulnerable adults.