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About the Role
As a Practice Host, you will be the first point of contact for clients, creating a welcoming, organized, and professional experience within the practice. This role is crucial for greeting clients, managing appointments, and ensuring the smooth operation of the reception area, while also supporting patient check-ins and weigh-ins.
Responsibilities
- Greet clients and their pets with a warm smile and cheerful attitude.
- Make everyone feel welcome and comfortable from the moment they walk through the door.
- Answer phone calls and respond to emails with professionalism and friendliness.
- Schedule appointments, send reminders, and manage the practice calendar.
- Provide clients with information about services, treatments, and products.
- Assist pet owners with bookings, ensuring all details are correct and up-to-date.
- Help clients understand treatment plans and follow-up care instructions.
- Handle pet-related inquiries with empathy and expertise.
- Maintain a tidy and welcoming reception area.
- Keep client records organised and confidential.
- Process payments and manage billing with accuracy and efficiency.
- Collaborate with veterinarians, nurses, and other team members to ensure smooth clinic operations.
- Assist with clinic events, promotions, and community outreach activities.
- Address client concerns and resolve issues promptly and effectively.
- Provide creative solutions to enhance client satisfaction and clinic efficiency.
Requirements
- Friendly, organised, and confident communicating with a wide range of people.
- Strong attention to detail.
- Ability to manage competing priorities.
- Proactive approach to supporting both clients and the wider practice team.
- Enjoy working with people.
- Care about delivering excellent service.
- Desire to work in a busy veterinary environment.
Skills
- Communication
- Organisation
- Attention to detail
- Problem-solving
- Customer service
Benefits
- Working in a beautiful clinic, alongside highly skilled veterinary professionals
- Being part of a people (and animal)-first culture
- 200 hours annual leave, plus your birthday off after one year
- Salary sacrifice pension scheme provided by Nest
- World class team, with room to grow and learn
- Regular company social events
- A secure & growing business