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About the Role

As the founding Head of Enterprise Operations for the UK market, your ultimate goal will be to make sunday's Enterprise portfolio successful, scalable and commercially valuable. You'll own the operational journey of Enterprise clients from pilot through rollout and ongoing optimisation. You'll create the operating model, governance and cross-functional discipline needed to manage complex Enterprise groups with clarity and consistency. This role is a rare opportunity to shape how sunday operates with its most strategic customers, bringing together operational leadership, client execution, commercial thinking and cross-functional coordination to create more value for Enterprise merchants and build lasting partnerships.

Responsibilities

Lead Enterprise rollouts, owning operational delivery from pilot through full rollout and optimisation.
Build clear rollout plans, milestones, governance, and escalation paths.
Maintain visibility on progress, risks, blockers, owners, and next steps.
Identify issues early, drive resolution, and create playbooks for repeatable, efficient deployments.
Drive adoption and performance by creating adoption plans and translating performance data into actions.
Improve the full adoption journey and remove operational, product, and behavioural barriers.
Share benchmarks and best practices from high-performing locations.
Protect retention and account health by ensuring strong operational support and execution.
Define and monitor account health indicators.
Create clear intervention plans for at-risk accounts.
Partner with Account Management on executive engagement, retention, and client relationships.
Drive expansion opportunities within existing Enterprise groups.
Build operational playbooks for various products.
Partner with Sales and Account Management to turn successful deployments into commercial expansion.
Support pilots and build the operational and commercial case for wider rollout.
Build governance and operational excellence by creating a transparent view of Enterprise account health.
Standardise QBRs, account planning, executive reporting, and operating cadences.
Ensure actions have clear owners, deadlines, and escalation paths.
Turn successful approaches into scalable processes.
Lead cross-functional execution and the team, acting as the operational point of coordination.
Align Account Management, Onboarding, Sales, Product, Tech, Support, and Operations around shared priorities.
Clarify ownership across the client lifecycle and surface recurring issues.
Represent Enterprise client needs internally while balancing them with sunday’s priorities.
Lead and develop a high-performing team of Enterprise Account Managers and Associates.

Requirements

5+ years of experience in Key Account Management, Enterprise Operations, client delivery or a similar role, including experience managing people.
Experience leading complex Enterprise relationships and coordinating multi-stakeholder deployments from pilot through rollout.
Strong understanding of how operational execution, adoption, retention and commercial expansion connect.
Experience working in hospitality, restaurants, payments, SaaS or another operationally complex, customer-led environment.
Proven ability to influence senior external stakeholders, demonstrate value and create lasting client partnerships.
Strong data literacy and a highly detail-oriented approach to performance management, governance and decision-making.
Degree educated and/or able to demonstrate equivalent professional experience.
Excellent written and verbal communication, with the organisation and strategic thinking needed to turn ambiguity into action.
Experience building an Enterprise operating model, governance framework or portfolio management cadence from the ground up (nice-to-have).
Experience in a high-growth technology company where processes are still being built and improved (nice-to-have).

Skills

Key Account Management
Enterprise Operations
Client Delivery
People Management
Enterprise Relationship Management
Multi-stakeholder Deployment Coordination
Operational Execution
Adoption Strategy
Retention Strategy
Commercial Expansion
Hospitality Industry Knowledge
Restaurant Industry Knowledge
Payments Industry Knowledge
SaaS Operations
Stakeholder Influence
Value Demonstration
Client Partnership Building
Data Literacy
Performance Management
Governance
Decision-Making
Written Communication
Verbal Communication
Organizational Skills
Strategic Thinking
Process Building
Operating Model Development
Governance Framework Development
Portfolio Management

Location

London

Work Type

Hybrid

Experience Level

5+ years of experience
Founding Head of Enterprise Operations

Education Level

Degree educated or equivalent professional experience

Salary/Compensations

Up to £90,000

Benefits

Stock Options
Free Vacation Policy
100% Employer-Covered Health Insurance

About the Company

sunday is building the fastest, simplest way to pay in restaurants.
We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction.
Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights.
We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.

Equal Opportunity

sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).