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About the Role

Provide on-site front of house and resident engagement support to the property management and leasing team. Responsible for delivering a first-class resident experience, including administration, compliance, events, social media, and liaising with residents, visitors, and the local community. Build effective relationships with residents to enhance community spirit, with a focus on driving exceptional service.

Responsibilities

Provide first-class customer service to residents, acting as the first point of contact for all residents and visitors.
Organize and host monthly resident events and initiatives to enhance community engagement.
Engage with residents and facilitate resident-led events and quarterly meet and greets.
Manage social media accounts and curate engaging content.
Manage amenity space hiring.
Organize and run tenant services via third parties and in-house.
Ensure up-to-date resident communication through various channels, including social media.
Seek special offers and discounts for residents from local businesses.
Create a community feel through communication, events, and innovations.
Collaborate with property management and leasing teams for ad hoc support, including handling tenant inquiries and assisting with pre and post-tenancy processes.
Support the tenancy administration and property management teams as required.
Work with the wider team to ensure Health & Safety statutory requirements are met across the development.
Sign in/out contractors and handle keys.
Prepare welcome goodie bags for new tenants.
Check keys received from checked-out tenants.
Monitor, manage, and distribute emails from the site inbox.

Requirements

Strong customer service ethic/background.
Positive, can-do attitude.
Common sense approach.
Ability to think on their feet and make considered decisions.
Outgoing, warm, and friendly personality.
Organized, meticulous, tenacious.
Excellent written and spoken etiquette.
IT literate and social media savvy.
Event management experience.

Skills

Customer service
Communication
Social media management
Event management
IT literacy

Location

On-site

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

£30,000 + 10% discretionary annual bonus

Benefits

Access to Benefits Booklet

About the Company

Walworth Village