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About the Role
A Key Holder collaborates with store management to supervise operations and lead an engaging and inspiring store environment. This role focuses on driving sales, awareness of key metrics, and team development.
Responsibilities
- Acts as a brand representative reflective of company values.
- Partners with store leadership on creating an engaging customer experience.
- Empowers the team to drive sales through personalized service and styling recommendations.
- Creates inspiring selling initiatives to enhance customer experience.
- Delivers a seamless, omni-channel shopping experience through system utilization.
- Acts as an elevated team member, exercising decision-making and multitasking capabilities.
- Prioritizes service over tasks.
- Actively participates in managing the store environment and customer experience.
- Facilitates an energized pace, team positivity, daily zone management, and sales driving.
- Teaches and shares product knowledge, brand messaging, and customer interaction skills.
- Utilizes resources such as Threads, MPOS, Freeway, and voice of customer tools.
- Supports the store management team in daily opening and closing procedures.
- Collaborates to execute shipment processing, restocking, and product placement.
- Maintains visual and display standards.
- Ensures timely and accurate processing of omni-channel orders.
- Adheres to store safety standards, inventory accuracy, and loss reduction.
- Upholds all company policies and procedures to support store profitability.
- Stays current and responds to communication.
- Contributes to sharing information with the team.
- Actively participates in daily meetings, store initiatives, and brand focuses.
- Eager to develop new skills and responsive to feedback.
- Enhances customer experience through positive communication.
- Guides and develops Stylist team members.
- Takes responsibility for own development and professional growth.
- Considers role replacement for career progression.
Requirements
- Energy and happiness that is contagious.
- Ability to build relationships naturally.
- Embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast-paced, rapidly evolving environment.
Skills
- Sales
- Customer Service
- Team Leadership
- Visual Merchandising
- Omni-channel Sales
- Communication
- Product Knowledge
- Brand Messaging
Location
- 28 Floral Street Covent Garden, London, WC2E9DP United Kingdom
Work Type
- Full-time
Experience Level
- Key Holder
Benefits
- Life Leave - one day a year for significant life events.
- Employee Assistance program for mental, physical, and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Up to 40% employee discount at all URBN Brands.
- Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Structured support and continued learning and development.
About the Company
- Free People is part of URBN Brands.
Equal Opportunity
- URBN is an Equal Opportunities Employer committed to diversity and inclusion.
- Provides equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability.
- Employment decisions are based on merit, job requirements, and business needs.