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About the Role
As General Manager, you will lead the team, drive service and sales, and be the constant face of energy and passion in the truck. You will uphold Grind standards, develop a team that thrives under pressure, implement a strong working ethos, and drive sales through staff training. This role requires experience in staff training, generating rotas, analyzing P&Ls, and meeting business KPI targets.
Responsibilities
- Successfully run a high volume & fast-paced coffee shop in line with Grind standards
- Possess full understanding of our Steps of Service and demonstrate an ability to exceed guest expectations
- Effectively lead a team of up to 3-8 employees
- Generate and complete weekly rotas to support payroll
- Possess a clear understanding of weekly/monthly budgets, and P&L forecasting
- Strategically manage and meet budgets & business targets
- Provide ongoing training & developing programs to all team members
- Hire and onboard all new site employees into the business
- Implement effective staff initiatives and strategies (to improve retention and team engagement)
- Motivate all staff and project a positive attitude at all times
- Ensure all staff receive regular training, according to Grind’s procedures, relevant to their job description, and that training is documented and kept on file
- Displays a smart and professional appearance, representing the company in a positive manner
- Undertake regular team meetings and participate in necessary Management meetings
Requirements
- Strong managerial and leadership skills
- A keen eye for the finer details
- Possess excellent communication skills to enable effective dialogue with colleagues and customers
- Ability to work well under pressure and use initiative
- Ability to problem solve and escalate complaints accordingly
- Dedicated team-player, who strives for excellence and leads by example
- Strong time-management and prioritisation skills
- Experienced General Manager with knowledge and experience from a similar role or equivalent exposure
- Demonstrate knowledge and skill in training all levels of staff in various areas of the business
- Significant exposure to generating rotas, analysing P&Ls, and ensuring business KPI targets are met
Skills
- Leadership
- Communication
- Problem-solving
- Time-management
- Prioritisation
- Staff training
- Rota generation
- P&L analysis
- KPI management
Location
- Battersea Power Station Grind, United Kingdom
Work Type
- Permanent
- 45-hours per week
Experience Level
- Experienced General Manager
Salary/Compensations
- Up to £42k pa
Benefits
- NEST Pension
- Access to interest-free, short-term loans
- Referral Bonus (up to £300)
- Up to 40% off online retail line
- Confidential Employee Assistance Program (EAP)
- 50% off all food and drinks at Grind locations
- Two free coffees a day at Grind locations
- Friends & Family Discount (website and sites)
- One staff meal on shifts over 6 hours
- Team social events
- Enhanced maternity and paternity benefits
- Up to £200 annually for wellbeing
- £20 birthday gift
About the Company
- Grind is a hospitality company based in London, operating cafés serving coffee, food, and cocktails, alongside coffee trucks and a coffee roastery.
- The company is committed to sustainability, evidenced by initiatives like compostable coffee pods, plastic-free packaging, and carbon-free shipping.
- Grind established the Better Coffee Foundation charity in 2023 to address environmental damage caused by the global coffee industry, recovering significant amounts of ocean-bound plastic in its first year.
Equal Opportunity
- Grind is an equal opportunity employer and values diversity.
- We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
- Adjustments can be provided for interviews upon request.