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About the Role

The Supported Housing Coordinator provides leadership, guidance, and support to the Supported Housing team, ensuring individuals receiving services have the necessary tools and resources to maintain housing, achieve their goals, and live successfully in the community. This role is crucial for the day-to-day coordination of the program, encompassing staff supervision, training, quality assurance, documentation, program development, and collaboration with community partners. The Coordinator will also manage a smaller caseload to stay connected with service recipients while supporting the team.

Responsibilities

Supervise Supported Housing staff, provide coaching and guidance, and conduct performance evaluations.
Provide training, support, and feedback regarding best practices, agency policies, regulatory requirements, and quality service delivery.
Facilitate staff meetings, encourage open communication, and foster a positive team environment.
Monitor program goals, outcomes, documentation, and reports to ensure timely and effective services.
Conduct Quality Assurance reviews of staff documentation for accuracy and completeness in the electronic health record.
Maintain a caseload and provide direct support to recipients, assisting with goals, housing stability, recovery, and community integration.
Represent the agency at community meetings, including SPOA and other service coordination forums.
Assist staff and recipients with challenges, conflicts, crises, and barriers impacting housing stability or community living.
Collaborate with community providers, treatment teams, families, and other service professionals.
Assist with program development, monitoring, evaluation, and identifying service improvement opportunities.
Participate in off-hours on-call and emergency response responsibilities.
Work occasional evenings and weekends as needed.
Participate in agency, program, and community meetings.
Assist with special projects, program initiatives, and program development activities.
Provide additional support to the Supported Housing team during periods of increased need.
Identify creative solutions to improve services and strengthen the program.
Take on additional assignments as needed.

Requirements

Strong leadership and supervisory skills.
Excellent communication and interpersonal skills.
A collaborative, team-oriented approach.
Strong organizational skills and attention to detail.
Ability to prioritize multiple responsibilities and meet deadlines.
Commitment to person-centered, recovery-oriented services.
Ability to build positive relationships with recipients, staff, and community partners.
Strong problem-solving and crisis-management skills.
Ability to work independently while also being a supportive team member.
Flexibility and willingness to respond to program needs.
A valid driver’s license and reliable transportation may be required for position-related travel.
Bilingual English/Spanish speaking is a plus.
Must be capable to sit or stand in front of a computer for long-periods of time.
Able to work in open space floor plan.
Must be capable to move throughout work day.
Work alongside co-workers within 3 feet.
Must be able to move in tight spaces.
Occasional lifting of > 15+ pounds.

Skills

Leadership
Supervision
Coaching
Performance evaluation
Training
Feedback
Best practices
Agency policies
Regulatory requirements
Quality service delivery
Meeting facilitation
Open communication
Team environment
Program goal monitoring
Outcome monitoring
Documentation review
Reporting
Quality Assurance (QA)
Electronic health record management
Caseload management
Direct support
Goal setting
Housing stability
Recovery support
Community integration
Community representation
Service coordination
Problem-solving
Crisis management
Conflict resolution
Collaboration
Community provider liaison
Treatment team liaison
Family liaison
Program development
Program monitoring
Program evaluation
On-call support
Emergency response
Special projects
Program initiatives

Location

Middletown, NY

Work Type

Full-time
Hybrid

Experience Level

Minimum of two (2) years in the provision of mental health services, including promoting recovery, providing crisis management, and coordinating and collaborating with community resources.
Supervisory experience preferred.
Background working with individuals with mental health needs in a community-based setting preferred.
Familiarity with electronic health records and service documentation preferred.

Education Level

Bachelor’s degree

Salary/Compensations

$62,483 annually

About the Company

Access values connection, accountability, and real impact.
Our Culture Playbook guides how we show up for each other and the people we support.
We are committed to helping people live the healthiest and fullest lives possible, while ensuring our staff can do the same.

Equal Opportunity

An Equal Opportunity Employer, including disability and Veterans