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About the Role

The Employee Relations Advisor provides specialist Employee Relations advice and operational case management across the UK & Ireland, enabling managers to manage people matters fairly, consistently, and in line with Company policies, employment legislation, and organizational values. The role operates as part of a single specialist Employee Relations team, delivering services through a tiered model with flexible deployment of resources.

Responsibilities

Manage a portfolio of Employee Relations cases, including performance, conduct, attendance, grievance, and capability matters.
Provide practical Employee Relations advice and guidance to managers at all levels.
Conduct investigations and prepare clear, evidence-based investigation reports.
Support managers through formal Employee Relations processes, ensuring consistency and compliance.
Identify opportunities for early intervention and informal resolution where appropriate.
Escalate complex or high-risk matters in line with the agreed operating framework.
Coach managers through Employee Relations processes and conversations.
Support managers in the effective use of Employee Relations toolkits, templates, and guidance.
Promote self-service and encourage consistent application of policies and procedures.
Identify recurring manager capability gaps and share insights with the wider Employee Relations team.
Deliver Employee Relations support across dedicated or shared resources, depending on business demand and contractual requirements.
Maintain consistent service delivery regardless of deployment model.
Collaborate with Employee Relations Case Co-ordinators to ensure smooth case progression.
Support effective allocation and prioritisation of cases.
Contribute to service performance and operational excellence.
Apply Employee Relations policies, procedures, and governance standards consistently.
Maintain accurate and timely case records.
Produce high-quality documentation and correspondence.
Support case reviews and quality assurance activities.
Identify potential organisational or legal risks and escalate appropriately.
Ensure confidentiality and professionalism at all times.
Promote early resolution of workplace issues.
Contribute to a positive employee experience through fair and consistent case management.
Identify trends and recurring Employee Relations issues.
Contribute ideas to improve Employee Relations processes, documentation, and manager resources.
Support continuous improvement initiatives across the Employee Relations function.
Build strong working relationships with HR Business Partners, Centres of Excellence, and operational leaders.
Work collaboratively with the Industrial Relations & Policy Manager where appropriate.
Support organisational change initiatives and wider People projects.
Contribute to a collaborative, customer-focused Employee Relations function.

Requirements

CIPD Level 5 qualification (or equivalent professional experience).
Degree or equivalent professional experience in Human Resources or a related discipline.
Experience supporting Employee Relations within a large, complex or outsourced organisation (Desirable).
Working knowledge of Irish employment legislation (Desirable).

Location

UK & Ireland

Work Type

40 Hours per week

Education Level

CIPD Level 5
Degree

Salary/Compensations

Competitive

Benefits

24/7 GP service
Mental Health support and Life Event Counseling
Get Fit Programme
Financial and legal support
Cycle to work scheme
Perks at Work employee app (discounts, gift cards, cashback, exclusive offers, resources for family, life, health, money, work, online chat or telephone service for urgent support)

About the Company

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions.
Over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution.
With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals.
Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.
ABM: Driving possibility, together.

Equal Opportunity

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
We are proud members of the Armed Forces Covenant Employer Recognition Scheme.