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About the Role

As a central point of contact for an outstanding employee experience at the Berlin office locations, you will shape not only spaces but also actively influence the culture and well-being of our teams, both on-site and in a hybrid work context. If you combine a passion for excellent service with operational strength and strategic foresight, you are exactly right with us. In a peer team with your Karlsruhe counterpart, you will also shape the tactical and strategic direction of the entire German region.

Responsibilities

Development and implementation of a Germany-wide workplace experience strategy in a peer team with Karlsruhe, and preparation of the region for future globalization.
Analysis of employee feedback and data-driven optimization of space utilization and area efficiency.
Standardization of workplace processes across all German locations and co-design of the AI and digitalization roadmap for the department.
Promotion of an inclusive corporate culture and independent planning and execution of team events and after-work formats.
Central point of contact for all employees regarding office everyday life, coordination of the local office and reception team, and organization of internal relocations.
Selection, performance review, and quality assurance of external service providers (e.g., cleaning, catering, building technology).
Ensuring occupational safety and security standards, and coordination of training, fire safety, and emergency protocols.

Requirements

Completed degree (e.g., Facility or Hospitality Management) or a comparable qualification with relevant professional experience.
At least 3-5 years of professional experience in Office Management, Facility Management, or Hospitality/Guest Relations.
Experience in standardizing supra-regional processes, building operations, modern workplace design, and project and service management.
Strong digital affinity and keen interest in AI tools and process automation in the workplace sector.
Fluent German and very good English skills, both written and spoken.

Skills

Office Management
Facility Management
Hospitality/Guest Relations
Process Standardization
Building Operations
Workplace Design
Project Management
Service Management
Digital Affinity
AI Tools
Process Automation

Location

Berlin

Work Type

Hybrid

Experience Level

3-5 years

Education Level

Degree in Facility or Hospitality Management or comparable qualification

Benefits

Flexible working hours with trust-based working time.
Subsidized canteen and various free drinks at some locations.
Modern office spaces with very good transport links.
Various employee discounts for activities and products.
Employee events such as summer and winter parties, as well as workshops.
Numerous further training and development opportunities.
Various health offers, such as sports and health courses.

About the Company

IONOS is the leading European digitalization partner for small and medium-sized enterprises (SMEs).
IONOS has over six million customers and operates with a globally available platform in 18 markets in Europe and North America.
With its Web Presence & Productivity offerings, the company acts as a 'one-stop-shop' for all digitalization needs - from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools.
Additionally, IONOS offers cloud solutions for companies looking to move to the cloud as they grow their business.

Equal Opportunity

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic and social origin, religion, disability, age, sexual orientation and identity, physical characteristics, marital status, or any other criterion irrelevant to the application under applicable law.