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About the Role

The Senior Case Manager possesses extensive knowledge of personal injury case management and supports attorneys in the progression of pre-litigation matters. This position serves as a primary point of contact for clients, maintains accurate case records, facilitates communication among parties, and ensures cases progress efficiently.

Responsibilities

• Contact clients within 24 hours of case assignment to introduce yourself and explain the next steps.
• Maintain regular communication with clients and provide case-status updates as directed by the supervising attorney.
• Communicate treatment-related updates and documentation requests in accordance with firm procedures.
• Return client calls and voicemails the same business day.
• Maintain contact with clients at least every 14 days.
• Notify clients regarding settlement-related developments and coordinate communications.
• Follow up with insurance carriers after settlement demands have been submitted.
• Facilitate communications with insurance adjusters, medical providers, and other third parties.
• Confirm and document available insurance coverages, including BI, PIP, and UM coverage.
• Request and follow up on insurance declaration pages and supporting documentation.
• Coordinate the transmission and receipt of settlement-related documentation.
• Coordinate mediation scheduling and prepare case materials for attorney review.
• Maintain complete, accurate, and timely case notes in Litify.
• Update client files and supporting documentation.
• Track outstanding records, bills, liens, and other case-related documents.
• Review provider balances and obtain appropriate internal approvals before processing case-related settlements.
• Assist with demand package preparation and case organization for attorney review.
• Deliver exceptional client service through professionalism, responsiveness, and attention to detail.
• Address client questions and concerns promptly and courteously.
• Maintain confidentiality of all client information.
• Ensure adherence to firm procedures and service standards.

Requirements

• Fluent in English and Spanish.
• Ability to work onsite Monday through Friday in New York.
• Expert knowledge of the personal injury pre-litigation process.
• Experience managing a high-volume personal injury caseload.
• Experience working with bodily injury claims, medical records, insurance documentation, and case management systems.
• Proficiency in Litify and Microsoft Office Suite.
• Strong organizational, communication, and client-service skills.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• This position performs settlement and negotiation-related activities under attorney supervision and does not provide legal advice or perform duties requiring a licensed attorney.

Skills

• Litify
• Microsoft Office Suite
• Organizational skills
• Communication skills
• Client-service skills

Location

• New York, NY

Work Type

• Full-time
• Onsite

Experience Level

• Senior

Salary/Compensations

• USD 75000 - USD 95000

Benefits

• Medical, Dental & Vision Insurance
• Company-paid Life Insurance
• Short-Term & Long-Term Disability
• Supplemental Insurance Options
• 401(k) with Company Match
• Paid Time Off
• Employee Assistance Resources

About the Company

• The Ward Law Group is an Award-Winning Personal Injury Law Firm.
• Our mission is simple: Changing Lives. One Client at a Time.
• Recognized as one of the Best Places to Work for consecutive years.
• We are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.
• We believe our people are our greatest asset.
• We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients.
• Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.
• Our Core Values include Faith, Accountability, Leadership, Loyalty, Service to Our Clients, Service to Our Teammates, and Service to Our Community.