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About the Role
Teads is seeking a Technical Solutions Engineer in Canada to handle escalated platform-level technical issues. This role involves end-to-end investigation, collaboration with R&D, and supporting high-profile clients, complementing the global support center.
Responsibilities
- Own second-tier technical cases end to end, keeping them prioritized and within SLA.
- Investigate issues escalated by first-tier support and AdOps, and drive them to resolution.
- Partner with account managers to support accounts for large, well-known brands.
- Run calls with clients to troubleshoot and resolve technical issues.
- Handle reports coming in through Slack, Salesforce, email, and other channels promptly.
- Verify that campaigns, pixels, and creatives are set up correctly.
- Pull data from databases, analyze it, and turn it into clear insights and solutions for marketers.
- Document known issues, workarounds, and escalation paths for the wider team.
- Collaborate across teams to surface ideas that improve our products.
Requirements
- Experience in a technical support or technical solutions role, ideally in ad tech, with a track record of resolving customer-facing technical issues.
- Systematic, hypothesis-driven troubleshooter who knows when to dig in and when to escalate.
- Clear communicator who works well with both technical and non-technical stakeholders, and can de-escalate frustrated clients.
- Comfortable in a fast-paced environment juggling multiple priorities.
- Solid grasp of how the web works, for example JavaScript, HTML, HTTP, iframes, cookies, the DOM, etc.
- Working knowledge of SQL for analytical queries (joins, aggregations, CTEs).
- Scripting skills in JavaScript, Python, or similar to automate manual work.
- Comfortable with spreadsheets (Excel or Google Sheets).
- Proficient with a text editor (VS Code, Sublime, Vim, or similar).
- Basic Git and command line.
- Fluent in English; other languages could be a plus.
- Prior ad tech experience.
- Chrome DevTools for debugging.
- Familiarity with Salesforce and Jira.
- Familiarity with Google Analytics, Google Tag Manager, or similar tools.
- Comfortable working with APIs and REST clients like Postman or Insomnia.
- Hands-on use of AI tools such as Claude (Claude Code or Cowork), Gemini, and similar to speed up troubleshooting, analysis, and automation.
- Experience with automation tools like n8n or Workato.
Skills
- JavaScript
- HTML
- HTTP
- iframes
- cookies
- DOM
- SQL
- Python
- Excel
- Google Sheets
- VS Code
- Sublime
- Vim
- Git
- command line
- Chrome DevTools
- Salesforce
- Jira
- Google Analytics
- Google Tag Manager
- APIs
- REST clients
- Postman
- Insomnia
- AI tools
- Claude
- Gemini
- n8n
- Workato
Location
- Canada
- New York, New York
Work Type
- Full-time
Experience Level
- Second-tier support
- Technical Solutions Engineer
About the Company
- Teads is a leading omnichannel advertising platform focused on driving outcomes for brand and performance advertisers across screens.
- Leverages predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement.
- Directly partnered with more than 10,000 publishers and 20,000 advertisers globally.
- Headquartered in New York, New York with a global team of around 1,700 people in 30+ countries.
- Teads has merged with Outbrain to create a unified omnichannel platform.
- Offers a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
- Committed to providing the support, tools, and development opportunities needed to excel.
- Company culture is welcoming, dynamic, diverse, global, and built on top performance.
- Employee Resource Groups focus on environmental initiatives, women empowerment, charitable initiatives, diversity, equity, and inclusion.
Equal Opportunity
- Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.