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About the Role

We are looking for a dedicated individual to provide technical support to our customer and service technicians via phone, advising on the use of hardware and operating software for end devices. You will ensure remote services for troubleshooting and fault resolution of Bosch intrusion and fire alarm systems, and be responsible for the remote activation and configuration of Bosch alarm systems. You will also support on-site service technicians with commissioning and troubleshooting remotely.

Responsibilities

Provide technical support to customer and service technicians via phone.
Advise on the use of hardware and operating software for end devices.
Ensure remote services for troubleshooting and fault resolution of Bosch intrusion and fire alarm systems.
Responsible for the remote activation and configuration of Bosch alarm systems.
Support on-site service technicians with commissioning and troubleshooting remotely.

Requirements

Reliable, team-oriented, resilient, and assertive personality.
Independent and responsible work style.
Knowledge in basic IT or IT networks.
Confident use of MS Office.
Willingness to work in a 24/7 shift system.
Completed vocational training.
Must live in or be willing to relocate to Berlin and surrounding areas.
Native-level German language skills are required.

Skills

IT basic knowledge
IT networks
MS Office

Location

Berlin and surrounding areas

Work Type

Onsite
Full-time

Education Level

Completed vocational training

About the Company

At Bosch, we shape the future with high-quality technologies and services that inspire and improve people's lives.
Our promise to our employees is firm: We grow together, enjoy our work, and inspire each other.
Welcome to Bosch.