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About the Role
As Manager of Performance and Insight, you'll lead a team of analysts and play a key role in shaping how both Sales performance and Customer Service Performance is measured, reported and acted upon across Business Supply. You’ll provide the visibility, analysis and challenge needed to drive better commercial, operational and customer outcomes while developing a high-performing, engaged team.
Responsibilities
- Leading, coaching and developing a team of analysts, driving capability, accountability and data-led insight aligned to business priorities and performance goals
- Maintaining and developing reports and dashboards, for timely and accurate performance insights to the business
- Analysing and interpreting business performance data, identifying trends, risks and opportunities to deliver clear, actionable insight and support data-driven decision-making
- Developing compelling performance narratives and root-cause analysis, translating complex data from multiple sources into meaningful recommendations for senior stakeholders and leadership forums
- Ensuring improvement measures align to business strategy, operational objectives and customer outcomes
- Working with finance and other operational teams to understand performance drivers and future trends
- Promote strong governance and control, working with stakeholders to improve data quality, consistency and accessibility
- Driving continuous improvement
- Acting as a trusted partner to business leaders, across multiple levels of the organisation
Requirements
- Experience within energy, utilities or a similar B2B commercial environment
- Experience using Power BI or other business intelligence and visualisation tools
- Knowledge of data governance, data management and reporting best practice
- Exposure to forecasting, planning or business performance management processes
- Experience supporting transformation, process improvement or digital initiatives
- Experience leading and developing teams, with strong stakeholder management where you can build trusted relationships and influence senior decision-makers through insight and analysis
- Experience managing multiple priorities and delivering to deadlines in a complex, fast-paced environment
- Excellent communication skills with the ability to present complex information clearly and concisely
Skills
- Power BI
- Business intelligence
- Data visualisation
- Data governance
- Data management
- Reporting
- Forecasting
- Planning
- Business performance management
- Transformation
- Process improvement
- Digital initiatives
- Team leadership
- Stakeholder management
- Communication
- Data analysis
Location
- London
- Exeter
- Remote
Work Type
- Hybrid
- Permanent
Experience Level
- Manager
Salary/Compensations
- £57,600 per annum
Benefits
- Potential for an annual bonus
- Market-leading pension scheme
- Customisable benefits
- Electric vehicle leasing
- Discounted gym membership
- Life assurance
- Tech vouchers
- Experience days
About the Company
- At EDF, Success is Personal.
- This is an exciting opportunity to make a real impact within EDF as we support our journey towards An Electric Britain.
- At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.
Equal Opportunity
- Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities.
- As a Disability Confident employer, we will support applicants requiring adjustments.