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About the Role

The postholder will lead the strategic commissioning of services for adults with care and support needs and carers, primarily aged 65 and over. This ensures the delivery of high-quality, cost-effective services aligned with agreed commissioning priorities, enabling adults with care needs in Waltham Forest to live as independently and well as possible with choice over their care. The role involves leading and managing a team of commissioning support staff, including those focused on quality, contracts, and supplier relationships.

Responsibilities

Manage relationships, contracts, and risks across markets to ensure effective commissioning and delivery of high-quality, cost-effective services and solutions that deliver positive outcomes for Waltham Forest residents.
Provide effective contract management, including performance, quality, and audits, undertaking visits, scheduled monitoring meetings, setting agendas, minuting, sharing information, and updating records.
Ensure robust contract monitoring with all scheduled meetings completed on time with agendas circulated in advance.
Implement Quality Assurance through provider visits, monitoring, performance frameworks, and audits as planned, documenting and sharing findings promptly, and updating relevant frameworks.
Maintain accurate records with minutes produced and distributed within agreed timescales, tracking and closing actions. Share key performance and quality data with contracts and commissioning colleagues to inform decisions.
Maintain compliance-achieved contracts, monitored against KPIs and quality standards, escalating and resolving non-compliance.

Requirements

Degree-level education.
Relevant professional qualification (desirable).
Strong commissioning experience and knowledge of legislation, markets, and best practice.
Experience in large, complex organisations.
Excellent communication, analytical, and stakeholder-management skills.
Satisfactory employment references and CIFAS identity checks.
Satisfactory declaration of interest.
Satisfactory DBS check.
Fluent English speaking ability for public-facing roles.

Skills

Commissioning
Contract management
Quality assurance
Risk management
Performance monitoring
Auditing
Communication
Analytical skills
Stakeholder management

Location

London Borough of Waltham Forest

Work Type

Full Time
Permanent

Experience Level

Senior

Education Level

Degree

Salary/Compensations

£49,056 - £52,194

Benefits

The Council is a Mayor of London’s Good Work Standard employer, committed to fair pay and conditions, workplace well-being, skills and progression, and diversity and recruitment.
Flexible working arrangements may be considered.

About the Company

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.
We are a highly ambitious borough, driven by culture and the innate creativity of our residents, developing new and innovative ways to build our communities.
Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded, focused on meeting the needs of our existing and future residents.
The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.

Equal Opportunity

Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff.
The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
The Council is committed to meeting its 4 equality objectives: Promoting equality of opportunity, Opposing all forms of discrimination, intolerance and disadvantage, Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels, Providing fair, appropriate, accessible and excellent Services to all.
Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process.
The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first.
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council.
For more information on the benefits of working for the Council, please visit https://www.walthamforest.gov.uk/jobs-and-training/find-jobs-and-other-opportunities/working-us.