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About the Role

As a Front Office Agent / Receptionist, you will bring a high level of commitment, a focus on excellent service, and a passion for creating positive guest experiences to our dynamic Front Office team. You will be the first point of contact for guests, ensuring smooth check-ins and check-outs, handling reservations, guest inquiries, phone calls, and processing payments. You will also advise on local attractions, restaurants, and events, ensuring all aspects of the guest journey are executed at the highest level.

Responsibilities

Manage the lively lobby operations and serve as the primary point of contact for guests.
Ensure smooth check-in and check-out processes.
Handle reservations, guest inquiries, phone calls, and payment processing.
Act as a guest superhero, ensuring all aspects of the guest journey and experience are executed at the highest level.
Provide recommendations on local attractions, restaurants, and events.
Exhibit patience, empathy, and a welcoming personality to make guests feel comfortable.
Proactively ensure guest satisfaction and the smooth operation of the Front Office department by coordinating and collaborating with other departments.

Requirements

Experience in a similar position is advantageous, but not strictly required.
Fluent German and English language skills.
An eye for detail and creative problem-solving abilities.
A 'doer' with a genuine hands-on mentality.
Commitment to exceptional guest service and a passion for hospitality.
Ability to find creative solutions and take responsibility for assigned tasks.
Reliability and enjoyment of working in a demanding environment.
Openness to digital tools and quick adaptation to new systems.
Clear and effective communication skills.

Skills

Guest Service
Problem-Solving
Communication
Adaptability
Teamwork

Location

Berlin

Work Type

Full-time

Experience Level

Entry-level
Experienced

Benefits

Team rates for you and your friends & family at all Radisson Hotels.
30% discount on all food and beverages at all Radisson Hotels.
Free meals in the staff restaurant (taxable benefit).
An extra day off gifted around your birthday.
Employee benefits portal with further discounts and regional special conditions.
550 CHF/EUR net referral bonus for each hire through your recommendation.
Payment for each guest you sign up for our loyalty program.
An overnight stay as a guest in your hotel, including dinner and breakfast with a companion of your choice within 4 to 6 months after hiring.
Free accommodation in the hotel during the first month if relocating from another city.
Access to over 2000 online training courses in the in-house Radisson Academy.
Diverse career opportunities worldwide in over 1400 hotels.
Opportunity to gain experience in other hotels to broaden your horizons.

About the Company

The Radisson Hotel Group is one of the world's largest hotel groups, with ten distinct hotel brands and over 1,400 hotels in operation and development in more than 95 countries.
The group's overarching brand promise is Every Moment Matters – with the characteristic Yes I Can! service philosophy.
We foster an inclusive and supportive culture where we collectively create unforgettable moments every day.
Join a dynamic hotel company and discover exciting career opportunities.
Live the Magic of Hospitality - Be part of a team that creates extraordinary experiences and unforgettable moments every day.
Build a Great Career - We invest in your growth, learning, and professional development.
Experience the Team Spirit - Join a workplace that is inclusive, inspiring, and full of joy.
Lead with Your Ambition - Your ideas, passion, and drive matter!

Equal Opportunity

Everyone is welcome at our hotel - regardless of age, gender, ethnicity, religion or belief, disability, sexual orientation or identity.
We actively promote equal opportunities and an inclusive work environment.
Applications from people with severe disabilities or those with equivalent status are expressly welcome.