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About the Role

We are seeking a proactive Concierge to join our dynamic team in Mayfair, focused on delivering outstanding customer service and making a positive impact on residents' daily lives. This role is ideal for individuals committed to maintaining high standards and resolving issues efficiently.

Responsibilities

• Greet residents and visitors warmly and assist with queries and maintenance requests.
• Address maintenance, security, and emergency issues promptly, escalating concerns as needed.
• Conduct security checks, including site walk-arounds, ID verification, and CCTV monitoring.
• Manage and record resident deliveries, ensuring smooth communication and pickup.
• Maintain the presentation of the concierge area and lobby.
• Perform safety checks, including H&S hazard identification, and assist with fire safety system testing.
• Provide local area advice and recommendations to residents.

Requirements

• Previous experience as a concierge is a plus.
• Strong customer service or security background is valued.
• Excellent written and verbal communication skills.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Skills

• Customer Service
• Security
• Communication
• Problem-Solving
• Health & Safety
• Local Knowledge

Location

• London, SE1

Work Type

• Full-time

Experience Level

• Entry Level
• Mid Level

Salary/Compensations

• £32,000

Benefits

• 24 Days Annual leave (Inclusive of Bank holidays)
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers
• Perkbox Rewards
• Company Social Events
• Pension Plan