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About the Role

As Head of Account Management, you will build and develop the Account Management department at InStaff from the ground up, making it the central growth driver for our existing customer business. Your goal is to achieve sustainable growth of the customer base by establishing structures, processes, and control mechanisms, building a high-performing team, and personally developing our most strategically important customers.

Responsibilities

Build structures, processes, playbooks, and target systems for scalable account management.
Continuously develop customer segmentation and KPI steering.
Take end-to-end responsibility for the growth, revenue, and performance of the department.
Recruit and develop the AM/KAM team.
Consistently prioritize customers and resources based on potential.
Establish a transparent KPI and forecasting system.
Ensure clear goals, responsibilities, and decision-making processes with the team and management.
Collaborate closely with Sales, Customer Success, Product, and Community Management.
Structurally integrate customer feedback and growth potential into the company.
Systematically develop the existing customer portfolio through retention and expansion.
Personally manage strategic customers at the management level.

Requirements

Minimum of 3 years of disciplinary leadership experience in B2B sales, account management, or customer growth.
Proven success in existing customer development, expansion, or NRR steering.
Experience in building teams, structures, and processes.
Entrepreneurial mindset, taking ownership of results.
Ability to make clear decisions and consistently implement initiatives in an environment without a ready-made blueprint.
Strong negotiation skills and confident communication at management and C-level.
Data-driven approach with experience in KPI steering, forecasting, and variable compensation.
Ability to develop employees into independent responsible individuals and create a team that makes independent decisions and delivers reliably.
Structured and solution-oriented work style with a commitment to continuously questioning and improving existing processes.
Fluent German and proficient English language skills.
Experience in personnel services/staffing, platform, or marketplace business is a plus.

Skills

Account Management
Customer Growth
Team Building
Process Development
KPI Steering
Forecasting
Negotiation
Communication
Data Analysis
Retention
Expansion

Location

Berlin

Work Type

Full-time
Hybrid

Experience Level

Minimum 3 years of leadership experience

Salary/Compensations

Performance-based pay with direct participation in the success of your work

Benefits

30 days of vacation per year
Individual career paths with clear training and advancement opportunities
Bright, spacious office in the heart of Berlin
Flexible home office policy
Current MacBook Pro and modern equipment (including external monitor, keyboard, laptop stand, etc.) for home office and office
500 EUR budget for home office setup
Free lunch twice a week
Fresh fruit in the office
Professional guidance, insights, and onboarding into various topics, tasks, and internal processes
Short decision-making processes and a lot of responsibility
A highly focused company with high customer and employee satisfaction
A relaxed yet demanding and supportive work atmosphere

About the Company

InStaff & Jobs GmbH was founded in February 2014 and provides personnel for temporary assignments throughout Germany.
For over 10 years, we have enabled companies to book personnel quickly and legally – simply, digitally, and efficiently.
Over 17,300 customers have booked personnel through InStaff.
Our platform features over 123,000 verified and interviewed personnel profiles, allowing us to fill jobs in various sectors precisely.
Our quality is reflected in our ratings: Over 5,900 customer reviews with an average of 4.9 stars (eKomi) and over 825 employee reviews with 4.8 stars (Google).
We are looking for talented and ambitious employees in various areas to secure our continued growth.
We are a fast-growing B2B online company in the heart of Berlin.