Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Serve as the customer service and inside sales interface between the customer and Bay Advanced Technologies, efficiently processing PACE inventory, customer orders, and inquiries with minimal supervision using company software and adhering to policies. This role involves direct interaction with Field Sales Representatives, including joint customer visits and managing contract pricing and inventory.

Responsibilities

• Manage product supply for a consigned inventory program with the largest customer.
• Coordinate with internal shipping logistics to ensure customer satisfaction.
• Coordinate with inventory control to maintain the integrity of consigned inventory at customer locations.
• Resolve inventory issues and ensure customer satisfaction by coordinating directly with customer representatives.
• Perform electronic PACE Cycle counts weekly, working directly with the customer and Materials Manager.
• Process sales orders for parts used by the customer (PACE pulls).
• Check price and stock per customer request.
• Interact with Outside Sales regarding contract quotes.
• Check voicemail messages and respond to customers.
• Expedite PACE released parts with back orders by working with the purchasing and production team.
• Create and manage the PACE back order report daily.
• Provide tracking information and/or proof of delivery upon customer request.

Requirements

• 2-4 years of work experience in a related field.
• General knowledge of sales order processing and standard inventory practices.
• High percentage of work is computer related, utilizing ERP, Customer ERP, and Excel.
• Good computer skills, including Windows, Outlook, Internet Explorer, and Adobe.
• Good keyboarding skills.
• Advanced Excel knowledge and proficiency.
• Ability to deal with customers on the phone and in person.
• Excellent interpersonal and communication skills.
• Dependable and a self-starter.
• Ability to work independently.

Skills

• Sales order processing
• Inventory practices
• ERP software
• Customer ERP software
• Excel
• Windows
• Outlook
• Internet Explorer
• Adobe
• Keyboarding
• Interpersonal skills
• Communication skills

Location

• Austin, TX

Work Type

• Full-time

Experience Level

• 2-4 years

Education Level

• High School Diploma or GED required
• Associate's Degree preferred

Salary/Compensations

• Competitive pay
• Bonus opportunities

Benefits

• 401K
• Insurance
• Time off
• Employee assistance program

About the Company

• Bay Advanced Technologies is an Applied Fluid Power subsidiary of Applied Industrial Technologies.
• Applied Industrial Technologies was founded in 1923 and is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies.
• The company serves MRO and OEM end users in virtually all industrial markets through multi-channel capabilities.
• Company culture is friendly, fun with healthy competition and rewards.
• Applied Industrial Technologies offers integrity, inclusion, and career advancement.
• Individual contributorship and ideas are encouraged and welcomed.
• Offers career paths in customer service, operations, sales, or management.
• Provides a great work/life balance.
• Join a local team with company backing.

Equal Opportunity

• Applied Industrial Technologies is an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone.
• All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.