Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
At TOCA Social, we believe our teammates are central to delivering exceptional guest experiences. General Managers are responsible for integrating various aspects of the guest journey to create memorable moments. The ideal candidate will possess prior experience in competitive socialising or hospitality and demonstrate leadership aligned with our core cultural attributes.
Responsibilities
- Recruit, onboard, and develop a high-performing, engaged team.
- Foster a strong, inclusive culture prioritizing teammate engagement and wellbeing.
- Support teammate progression and internal growth through collaboration with People and L&D teams.
- Lead by example, setting clear expectations and ensuring accountability to standards.
- Act as the local community representative for TOCA Social, building external relationships.
- Drive partnerships with local businesses, corporate clients, and community groups.
- Grow and activate the Golden Goal Club database to increase sign-ups, repeat visits, and guest loyalty.
- Support and lead local marketing initiatives, events, and activations.
- Understand how daily decisions impact revenue, labor, costs, and P&L.
- Lead the delivery of key KPIs by driving sales, controlling costs, and improving operational efficiency.
- Analyze performance trends to inform decision-making.
- Manage labor planning, scheduling, and productivity based on business demands.
- Lead on the floor to deliver exceptional guest experiences and support the team.
- Coach and develop teammates and leaders to ensure best-in-class service.
- Handle guest recovery with empathy and ownership.
- Create an engaging, high-energy environment reflecting TOCA Social’s culture.
- Ensure compliance with health & safety, food safety, and allergy procedures.
- Maintain a safe, secure, and high-quality environment for teammates and guests.
- Conduct regular walk-throughs and preventative maintenance checks.
- Manage operational compliance, audits, and risk management.
Requirements
- 3–5 years’ experience in a General Manager position.
- Demonstrated ability to deliver against key KPIs.
- Strong understanding of how operational decisions impact commercial performance.
- People-first leadership with high emotional intelligence.
- Ability to build strong relationships and create an engaging team culture.
- Positive, resilient individual with a strong work ethic.
- Ability to thrive in a fast-paced, high-energy environment.
- Quick learner, coachable, and open to feedback.
- Motivated to grow into a General Manager role.
- Passionate about delivering exceptional guest experiences.
- Natural focus on both teammate and guest satisfaction.
- Hands-on operator who leads from the front.
- Willingness to support the wider team.
- Flexible and adaptable, with the ability to work a variety of shifts.
Skills
- Leadership
- Team Development
- Recruitment
- Onboarding
- Culture Building
- Stakeholder Management
- Partnership Development
- Marketing
- Sales
- Cost Control
- Operational Efficiency
- Performance Analysis
- Labor Planning
- Scheduling
- Guest Experience Management
- Service Delivery
- Problem Solving
- Health & Safety Compliance
- Food Safety Compliance
- Risk Management
- Emotional Intelligence
- Communication
Location
- TOCA Social, Bullring, Birmingham, B5 4BU
Work Type
- Full-time
Experience Level
- 3-5 years experience as a General Manager
Salary/Compensations
- Competitive salary
Benefits
- Full access to TOCA Treats
- Complimentary TOCA games
- Huge discounts on F&B
- Free meal whilst on shift
- Local retail & hospitality discounts
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities
About the Company
- At TOCA Social, we see a direct link between the quality of our guest experience and the happiness of our teammates, meaning our teammates are at the centre of everything we do!
- TOCA Social’s “Everybody Plays” culture
Equal Opportunity
- TOCA Social is committed to providing an inclusive recruitment process. If you require any reasonable adjustments at any stage of the application or interview process, please let us know.