Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As an IT company based in Ismaning, we support our clients in implementing concrete technical solutions for organizational, technological, and business challenges. We leverage the high pace of innovation in IT to create a sustainable digital future for our clients in both the public and private sectors. To achieve this, we work with our competent and highly motivated colleagues on holistic solutions.
Responsibilities
- Overall responsibility for the successful delivery of IT services and client projects, considering quality, deadlines, budget, and client satisfaction.
- Management and monitoring of ongoing client projects, ensuring agreed-upon service levels (SLAs) and project goals.
- Coordination, technical management, and development of interdisciplinary project teams, ensuring efficient resource and capacity planning.
- Management and quality control of external service providers, partners, and suppliers, including coordination of service delivery and adherence to contractual agreements.
- Proactive client support and building/maintaining long-term client relationships, including escalation management and continuous improvement of service quality.
- Identification, assessment, and management of project risks, initiating appropriate measures to ensure goal achievement.
- Close collaboration with sales, recruiting, and project managers to staff client projects and plan/develop the delivery organization.
- Support in bid processes, tenders, contract renewals, and follow-up orders by creating and evaluating technical concepts and effort estimations.
- Analysis, evaluation, and translation of technical client requirements into economically and technically feasible solution approaches.
- Technical quality assurance of architectural concepts, solution proposals, and project deliverables in close cooperation with architecture, infrastructure, and development teams.
- Creation and presentation of project status reports, management reports, and decision papers for clients and internal stakeholders.
- Ensuring compliance with project management, governance, quality, and compliance requirements, and continuous optimization of delivery and service processes.
- Support in the further development of delivery standards, best practices, and methods for sustainable improvement of project and service quality.
Requirements
- Several years of professional experience in Service Delivery Management, IT Project Management, or a comparable role in the IT service environment.
- Sound experience in the responsible management and successful delivery of IT services and client projects, considering quality, deadlines, cost-effectiveness, and client satisfaction.
- Demonstrable experience in managing, coordinating, and monitoring ongoing client projects, as well as leading interdisciplinary project teams.
- Comprehensive knowledge in managing external service providers and suppliers, including performance management, quality assurance, and contract implementation.
- Experience in escalation management and proactively ensuring high service quality and sustainable client satisfaction.
- Sound knowledge in risk, quality, and resource management, as well as capacity planning for complex IT projects and services.
- Experience in cross-departmental collaboration with sales, recruiting, delivery, and project teams for staffing, managing, and developing client projects.
- Knowledge in supporting bid processes, creating technical concepts, and managing contract renewals and follow-up orders.
- Ability to translate technical requirements into economically and organizationally feasible solutions and to evaluate technical concepts regarding quality, feasibility, and implementability.
- Strong communication, organizational, and moderation skills, as well as a confident demeanor towards clients, management, internal departments, and external partners.
Skills
- Service Delivery Management
- IT Project Management
- Risk Management
- Quality Management
- Resource Management
- Capacity Planning
- Escalation Management
- Technical Concepts
- Effort Estimation
- Communication Skills
- Organizational Skills
- Moderation Skills
Location
- Berlin
- remote
Work Type
- remote
- full-time
Experience Level
- Mehrjährige Berufserfahrung
Benefits
- 50 € Internet
- 40 € Spendit Card
- 75 € bAV
- KITA up to 150 €
- 30 days of vacation
- 24th/31st Dec company holidays
- 1 Mental Health Day/year
About the Company
- DIGIT4U - Business Solutions GmbH specializes in the requirements of public clients at federal, state, and municipal levels, as well as clients from the industrial enterprise environment.
- Services include IT Services and Consulting, consulting on transformation and digitalization projects, as well as program and project management.
- We support our clients in transforming technological, organizational, and business challenges into concrete technical solutions.