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About the Role

We are looking for a proactive Concierge to join our dynamic team in the heart of Mayfair. This role is perfect for individuals committed to maintaining high standards and resolving issues efficiently.

Responsibilities

• Greet residents and visitors warmly, making them feel at home.
• Handle queries and assist with maintenance requests.
• Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
• Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
• Handle and record deliveries for residents ensuring a smooth communication and pick up.
• Keep the concierge area and lobby looking presentable.
• Perform safety checks, including H&S hazards on site patrol, and assist with fire alarm, emergency lighting, and smoke vent testing.
• Offer advice and recommendations about the local area to enhance residents’ experience.

Requirements

• Experience as a concierge is a plus.
• A strong customer service or security background is equally valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Skills

• Customer service
• Security
• Communication skills
• Health & safety
• Problem-solving
• Attention to detail

Location

• Mayfair, W8

Work Type

• Full-time
• Nights

Experience Level

• Customer service or security background valued

Salary/Compensations

• £29,400

Benefits

• 24 Days Annual leave (Inclusive of Bank holidays)
• Cycle to Work Scheme
• MediCash
• SmartHealth – Online health services for you and your immediate family.
• Eye Care Vouchers
• Perkbox Rewards
• Company Social Events
• Pension Plan