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About the Role

As a flexible support role, you will assist colleagues in various branches within the Berlin or Potsdam region. This involves providing sensitive guidance to pet owners regarding our unique services, understanding their needs, and accompanying them through their grief and farewell process. You will also handle the transportation of deceased pets from private homes or veterinary practices, manage administrative tasks like order logging and urn storage organization, and schedule pick-up appointments. Additionally, you will provide phone support and consultation to pet owners.

Responsibilities

Support colleagues in branches within the Berlin or Potsdam region.
Provide sensitive guidance to pet owners regarding services.
Understand and receive pet owners' wishes.
Accompany pet owners during their grief and farewell process.
Transport deceased pets from private homes or veterinary practices.
Log orders in the system.
Organize storage of urns and ashes.
Schedule pick-up appointments.
Provide phone consultation and support to pet owners.
Participate in a shift model and on-call rotations.

Requirements

Reside in one of the mentioned regions.
Willingness to travel extensively within these locations.
Love for animals and genuine empathy for grieving pet owners.
Comfortable handling deceased animals.
Structured and independent work style.
Possession of a Class B driver's license.
Friendly demeanor with good manners and a neat appearance.
Open to career changers, especially from service or (animal) medical fields.

Skills

Empathy
Communication
Organization
Customer Service
Driving

Location

Berlin
Potsdam

Work Type

Full-time
Shift work
On-call duty

Experience Level

Entry-level
Career changers welcome

Education Level

IHK Certificate for Animal Funeral Director (upon completion of training)

Benefits

Strong team and varied tasks with real added value.
Comprehensive onboarding culminating in a unique IHK certificate.
30 days of vacation.
Christmas Eve and New Year's Eve as additional paid days off.
Christmas bonus.
Appreciative environment with a 'du' culture and flat hierarchies.
Modern workplace where dogs are welcome.
Company fitness via Hansefit.
Employee discounts via Corporate Benefits.
Company pension plan.
Bicycle leasing options.
Work clothing provided.
Company vehicle for all business trips, including daily commute.

About the Company

ROSENGARTEN-Tierbestattung was founded in 2002 in Badbergen, Lower Saxony.
Family-run business, now in its second generation.
Supports pet owners nationwide at over 50 locations during difficult farewell times.
Core values: Empathy, responsibility, and love for animals.
DEKRA-certified processes ensure reliability.
Employs over 600 people in meaningful jobs with good working conditions.