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About the Role

This role involves supporting DAON identity verification solutions and integrated IAM platforms, providing L2/L3 support for incidents, service requests, and production issues across various environments. The work includes troubleshooting application, infrastructure, authentication, and integration, with exposure to APIs, mobile platforms, and cloud services. A key aspect is performing root cause analysis, implementing preventive actions, and contributing to platform stability, security, and scalability through upgrades, patching, and deployments. Collaboration with stakeholders, vendors, and internal teams is essential for resolving complex technical issues and improving support delivery.

Responsibilities

Provide L2/L3 support for incidents, service requests, and production issues.
Troubleshoot application, infrastructure, authentication, and integration issues.
Perform root cause analysis and identify preventive actions.
Contribute to upgrades, patching, release deployments, and operational readiness.
Collaborate with client stakeholders, vendors, developers, and infrastructure teams.
Contribute to runbooks, knowledge articles, and automation initiatives.
Utilize scripting languages like Python, Bash, or PowerShell for reliability and efficiency.
Participate in on-call support rotations.

Requirements

Experience supporting DAON, or a comparable identity verification product, within an application support or managed services environment.
Hands-on knowledge of IAM or CIAM platforms such as ForgeRock or Ping Identity.
Experience working with REST APIs, mobile SDK deployments, and web-based solutions across iOS, Android, and desktop environments.
Familiarity with identity and access management, biometrics, digital identity verification, or cryptographic authentication technologies.
Experience with cloud platforms such as AWS and Azure.
Experience with CI/CD pipelines and release deployment processes.
Scripting and automation capability using Python, Bash, or PowerShell.
Strong troubleshooting and analytical skills.
Experience across incident, problem, and change management processes.
Exposure to Agile and DevOps ways of working.
Familiarity with monitoring and observability tools.
Knowledge of OAuth 2.0, OpenID Connect, SAML, JWT, MFA, biometrics, containerised environments.
Experience with ServiceNow, Jira, Azure DevOps.
Knowledge of secure software development or cybersecurity best practices.

Skills

DAON
IAM platforms
CIAM platforms
ForgeRock
Ping Identity
REST APIs
Mobile SDK deployments
Web-based solutions
iOS
Android
Desktop environments
Identity and access management
Biometrics
Digital identity verification
Cryptographic authentication
AWS
Azure
CI/CD pipelines
Release deployment processes
Python
Bash
PowerShell
Troubleshooting
Analytical skills
Incident management
Problem management
Change management
Agile
DevOps
Monitoring tools
Observability tools
OAuth 2.0
OpenID Connect
SAML
JWT
MFA
Containerised environments
ServiceNow
Jira
Azure DevOps
Secure software development
Cybersecurity best practices

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

L2/L3 support

Benefits

Retail discounts
Wellbeing leave
Paid volunteering days
Twelve flexible working options
Market-leading parental leave
Return to work support package

About the Company

Deloitte's CIC IAM Managed Services team supports organisations as they operate, improve and evolve their identity and access management environments.
The team works across core IAM, PAM and access governance services, helping clients manage risk, improve resilience and keep critical security platforms running well in complex enterprise settings.
At Deloitte, we focus our energy on interesting and impactful work.
We're always learning, innovating and setting the standard; making a positive difference to our clients and our society.
We put coaching at the heart of what we do, helping our people grow their careers in any direction.
We embrace diversity, equity and inclusion.
We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles.
What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.
We value in-person connection with our clients and our colleagues.
We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.
We help you live and work well.

Equal Opportunity

We embrace diversity, equity and inclusion.
We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles.
What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.