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About the Role
The Student Records and Administration Officer is responsible for delivering high-quality, accurate, and compliant administrative services across the student lifecycle. This role supports student enrolment, records management, student finance administration, government reporting, and student communications, ensuring data integrity and adherence to regulatory requirements. The position contributes to an efficient and student-centred service environment, supporting positive student outcomes, retention, and operational excellence. This role requires strong attention to detail, excellent organisational skills, and a commitment to continuous improvement and exceptional customer service.
Responsibilities
- Supports student enrolment
- Manages records
- Administers student finance
- Handles government reporting
- Manages student communications
- Ensures data integrity
- Ensures adherence to regulatory requirements
- Contributes to an efficient and student-centred service environment
- Supports positive student outcomes
- Supports student retention
- Supports operational excellence
Requirements
- Demonstrated understanding of student administration processes and compliance requirements, or the ability to quickly develop knowledge in areas such as ESOS, TCSI, USI and eCAF
- Advanced Microsoft Office skills, particularly Excel and Word, with experience using databases or student management systems
- Exceptional organisational skills, attention to detail, and ability to manage competing priorities while maintaining accuracy and confidentiality
- Strong written and verbal communication skills, with a customer-focused approach and commitment to service excellence
- Current NSW Working with Children Check (WWCC), or the ability to obtain one prior to commencement
- Full working rights within Australia
Skills
- Microsoft Office (Excel, Word)
- Database or student management systems
- Organisational skills
- Attention to detail
- Time management
- Accuracy
- Confidentiality
- Written communication
- Verbal communication
- Customer service
Location
- Sydney City Campus
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- Western Sydney University is a student-centered institution ranking in the top two percent of universities worldwide.
- The Sydney City Campus offers the Western Sydney University experience in the heart of Sydney.
- Western Sydney University's Sydney City Campus is co-located with pathway college SIBT.
- SIBT has been in operation since 1997 and is part of the Navitas Group, a leading global education provider.
- Navitas delivers educational services to over 80,000 students annually.
- Navitas has prepared students worldwide to be study-ready, work-ready, and world-ready for over 25 years.
- Navitas has over 30 trusted partnerships with universities globally.
- Navitas helps partners achieve goals of a stronger, more diverse student population, improved academic outcomes, superior student experiences, enhanced global profile, and sustainable revenue.
Equal Opportunity
- Navitas promotes and embraces an inclusive and diverse workforce.
- Navitas believes equality, flexibility, and diversity deliver a rich collaborative environment.
- Navitas strives to ensure all staff feel safe, supported, and given opportunities to thrive.
- Encourages applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.