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About the Role

The incumbent of this role is required to review and process documents in both official languages (French and English) to meet our industry regulatory obligations. It is required that they demonstrate advanced communication skills in both languages.

Responsibilities

• Administer client mutual fund accounts and execute financial and non-financial transactions accurately and in a timely manner.
• Contact internal and external clients to gather missing data and ensure timely resolution of not-in-good-order transactions.

Requirements

• Must have work authorization for Canada.
• College Diploma or equivalent experience.
• Bilingualism in French and English (verbal and written) is required.
• Passion for delivering an exceptional client experience.
• Strong desire to learn and grow.
• Thrive in a workplace culture that promotes collaboration, diversity and belonging.
• Flexible and adaptable.
• Analytical and critical thinking skills to solve client problems.
• Embrace new technologies.
• Strong written and verbal communication skills.
• Detail oriented.
• Appreciate feedback and quickly apply observations and advice for professional growth.

Skills

• Advanced communication skills in both French and English
• Bilingualism in French and English (verbal and written)
• Analytical skills
• Critical thinking skills
• Communication skills

Location

• Remote

Work Type

• Contract
• Full-time

Experience Level

• Recent graduates are encouraged to apply

Education Level

• College Diploma

Salary/Compensations

• $27.40 to $33.80 per hour

Benefits

• Competitive pay for specialized talent
• Flexible, hourly compensation model
• Market-aligned rates
• Compensation package that aligns with provincial pay transparency requirements

About the Company

• Fidelity has been helping Canadian investors build better financial futures for over 35 years.
• We offer individuals and institutions a range of trusted investment portfolios and services.
• We are constantly seeking to find new and better ways to help our clients.
• As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.
• Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day.
• You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.
• Driven by our values of Trust and Integrity in everything we do, our mission is to build a better future for Canadian investors and help them stay ahead.
• Fidelity Investments Canada is a leader in mutual funds and ETF management.
• We offer a complete line of products and services to investors through a network of third-party brokers and financial advisors.
• Our primary goal is to support investment professionals as they endeavor to prepare their clients’ retirement and other significant life goals which demand focused financial management.

Equal Opportunity

• Fidelity Canada is an equal opportunity employer.
• Fidelity Canada is committed to fostering a diverse and inclusive workplace.
• We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.
• Fidelity Canada welcomes and encourages applications from people with disabilities.
• Accommodations are available on request for candidates taking part in the selection process.