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About the Role

The HR Support Manager plays a critical role in ensuring the organisation has efficient, compliant, and consistent HR practices across Australia and New Zealand. This role combines workforce analytics, HR operations, industrial relations knowledge, and continuous improvement to support HR services delivery.

Responsibilities

• Improve employee experience and organisational performance through process optimisation and continuous improvement initiatives.
• Set HR record management standards and promote adherence to ensure data accuracy, governance, and integrity.
• Provide process guidance and advisory support to the wider HR Australasia team.
• Support compliance with Awards, Enterprise Agreements, employment legislation, and internal policies.
• Identify, validate, and map key HR processes and workflows across the organisation.
• Develop and maintain SOPs, control documents, and reference materials, ensuring accuracy and compliance.
• Prepare data for and lead the HR Australasia contribution to regulatory reporting processes, including WGEA, TCSI, and other compliance obligations.
• Prepare data for and lead the HR Australasia contribution to annual remuneration review, Award, and Enterprise Agreement rate increase processes.
• Partner with HR, Payroll, and business stakeholders to identify opportunities to reduce risk, improve efficiency, and enhance service delivery.
• Contribute HR subject matter expertise to projects and system improvements that impact HR operations.

Requirements

• Strong understanding of HR operations, employment lifecycle processes, and workforce compliance requirements.
• Demonstrated ability to interpret and apply Awards, Enterprise Agreements, employment legislation, and HR policies.
• Ability to analyse complex information and translate it into practical business recommendations.
• Strong stakeholder management skills with the ability to build credibility and influence outcomes.
• Ability to quickly develop an understanding of different business models and workforce environments.
• Strong commercial acumen, sound judgement, and exceptional attention to detail.
• Strong Excel skills with the ability to analyse, manipulate, and present data effectively.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Strong analytical, problem-solving, and continuous improvement mindset.
• Experience with data analysis, measurement systems, report creation, and data visualization tools/techniques.
• Previous experience in a similar position.
• Applicants must have full working rights within Australia.
• Successful candidates will be required to undergo a Police Check.

Skills

• Workforce analytics
• HR operations
• Industrial relations
• Continuous improvement
• Data analysis
• Process optimisation
• Stakeholder management
• Excel

Location

• Sydney Hyde Park Office

Work Type

• Full-time

Experience Level

• Manager

Education Level

• Relevant HR or tertiary qualifications

Benefits

• Access to LinkedIn Learning for your development

About the Company

• Navitas is a leading global education provider that has helped generations of learners transform their lives through education.
• Working in our HR Australasia team you’ll be part of a team supporting Navitas’ portfolio of colleges, campuses, and offices.
• Employing 5,000 staff, we create life-changing opportunities for students to learn by delivering an extensive range of educational services to over 60,000 aspirational students across our global network each year.
• Our global footprint offers you the chance to connect with people from around the world.
• Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities.

Equal Opportunity

• At Navitas we promote and embrace an inclusive and diverse workforce.
• We believe equality, flexibility, and diversity deliver a rich collaborative environment.
• We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.