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About the Role
This role supports critical payment processing activities in a controlled, deadline-driven environment, ensuring accurate and timely transaction processing across multiple channels while focusing on risk management, operational control, regulatory compliance, and service delivery. The successful candidate will manage daily payment activities, resolve exceptions, support escalations, and contribute to process improvement and automation.
Responsibilities
- Execute and oversee daily payment processing activities across domestic and international payment channels.
- Monitor payment queues and workflow tools to ensure transactions are processed, investigated, and released within required timeframes.
- Manage priority, urgent, and high-value payments in line with cut-off times, market deadlines, and business requirements.
- Investigate and resolve payment exceptions, failed transactions, unmatched items, and operational breaks within agreed service standards.
- Perform operational control checks and approvals in accordance with internal procedures, delegated authorities, and compliance requirements.
- Escalate issues, incidents, and system disruptions in a timely manner, ensuring appropriate stakeholder engagement and resolution support.
- Work closely with internal teams, technology partners, correspondent banks, and external stakeholders to resolve processing issues and improve service outcomes.
- Support audit, risk, regulatory, and compliance activities by maintaining accurate records, providing evidence, and adhering to required procedures.
- Identify opportunities to improve operational efficiency, reduce manual intervention, strengthen controls, and support automation initiatives.
- Contribute to change initiatives, system testing, implementation activities, and process redesign impacting the payments operating model.
- Provide day-to-day support and subject matter guidance to junior team members to promote consistency, control awareness, and service quality.
- Assist in preparing operational updates, issue summaries, management reporting, and service performance commentary as required.
- Support business continuity, contingency activities, and peak processing periods to ensure ongoing service stability.
Requirements
- Demonstrated experience in payment operations, cash operations, transaction processing, or a related banking operations environment.
- Strong understanding of end-to-end payment processing, including investigations, exception handling, and settlement deadlines.
- Experience working in a high-volume, time-sensitive environment with strong control and risk discipline.
- Sound knowledge of operational controls, escalation practices, and incident handling.
- Ability to assess issues, prioritize effectively, and make sound decisions under pressure.
- Strong communication and stakeholder management skills, with the ability to engage effectively across teams and functions.
- High attention to detail, with strong accuracy and accountability in transaction execution.
- A continuous improvement mindset, with the ability to identify process inefficiencies and support practical enhancements.
Skills
- SWIFT payments
- Global payment messaging
- Correspondent banking workflows
- Local payment systems
- Austraclear
- Sanctions screening
- Compliance-related payment controls
- Automation
- Workflow optimization
- Operational transformation
Experience Level
- Senior Specialist
- 7 to 10 years’ experience in banking, financial services, or payment operations roles preferred.
Education Level
- Tertiary qualification in finance, commerce, business, or a related field is preferred.
Benefits
- Highly competitive compensation
- Benefits and wellbeing programs
- Access to flexible global resources and tools
- Focus on health
- Personal resilience support
- Financial goal support
- Generous paid leaves
- Paid volunteer time
About the Company
- BNY is a leading global financial services company at the heart of the global financial system, influencing nearly 20% of the world’s investible assets.
- Teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
- Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent.
- We power the future of finance.
Equal Opportunity
- BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.