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About the Role
As a Keyholder at QE Home, you will be a trusted leader supporting management in creating exceptional shopping experiences, mentoring team members, and ensuring smooth daily operations. Your passion for guest service, home décor, and team leadership will drive store success.
Responsibilities
- Assist the Store Manager and Assistant Manager in leading the team and achieving store objectives.
- Act as a role model for team members, providing guidance, training, and support.
- Provide exceptional, personalized service to every guest.
- Maintain merchandising and visual standards to ensure a clean, welcoming environment.
- Assist with daily store operations, including opening and closing, restocking, and processing transactions.
- Stay up to date on product features, benefits, and promotions.
- Collaborate with team members to meet sales goals and create a supportive team atmosphere.
- Handle guest concerns and escalations with professionalism and empathy.
- Ability to stand for up to 8 hours.
- Ability to lift or carry up to 50 lbs.
- Ability to shift, push, reach, stretch, twist, bend, pull or maneuver weight over 50 lbs to fold, stock and build or display merchandise.
- May be required to change beds including moving a mattress to put on a bed skirt.
- Comfortable climbing ladders for merchandising and stock.
Requirements
- 2+ years of retail or guest service experience, with demonstrated leadership or supervisory experience preferred.
- Demonstrated ability to handle keys, cash, and store security responsibilities.
- A genuine passion for people, home décor, and helping others find what they love.
- Take personal responsibility for staying current on QE Home’s extensive range of products, ensuring you can confidently share accurate information and recommendations with every guest.
- A clean, professional, and fashion forward appearance that reflects the brand and adheres to the store’s dress code standards.
- Strong communication and interpersonal skills.
- A positive attitude and eagerness to learn.
- Ability to multitask in a dynamic retail environment.
- Comfortable taking charge and making decisions in the absence of management.
- Friendly, approachable, and guest-focused.
- A collaborative spirit and willingness to pitch in where needed.
- Enthusiasm for creating comfortable, stylish living spaces.
- Detail-oriented and dependable.
- Motivated by personal and team success.
- Open availability including days, evenings, weekends, and holidays.
Skills
- Guest service
- Team leadership
- Merchandising
- Visual standards
- Sales
- Communication
- Interpersonal skills
- Multitasking
Location
- Canada
Work Type
- Full-time
Experience Level
- 2+ years of retail or guest service experience
- Demonstrated leadership or supervisory experience preferred
Salary/Compensations
- Competitive hourly wage
Benefits
- Extended health and dental benefits for those working 28+ hours
- Employee discount program
- Employee & Family Assistance Program (EFAP)
- Online training program
- Receive a free set of sheets upon completing our QE Home University training program
- Referral bonus program (up to $300)
About the Company
- QE Home is a proudly Canadian company designing beautiful, affordable bedding and home décor since 1992.
- With over 70 stores nationwide and a growing online presence, we’re passionate about helping our guests and our team feel truly at home.
Equal Opportunity
- At QE Home, we are committed to creating an inclusive, accessible, and equitable workplace where different experiences, perspectives, and paths are welcomed and valued.
- We’re committed to creating a fair and supportive hiring process and are happy to provide reasonable accommodations throughout recruitment. If needed, please email retailhr@quiltsgroups.com with your accommodation requests.