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About the Role
As Medical Information Specialist in Japan, you'll be experienced in delivering high-quality medical information services, driving digital innovation, and serving as the subject matter expert across the business. Join the engine of Sanofi’s mission where deep immunoscience meets bold, AI-powered research, driving breakthroughs that could turn the impossible into possible for millions.
Responsibilities
- Deliver high-quality standard and customized responses for MI teams to use in addressing unsolicited requests from external customers, ensuring all content meets legal requirements, JPMA Codes of Practice, and company guidelines.
- Actively participate in projects developing Medical Information services that provide customer responses through preferred channels while amplifying digitization and AI enablement.
- Serve as the expert for MI services and industry best practice, reinforce the value of Medical Information through strategic business partnerships, and provide training to vendors and other stakeholders.
- Provide services to Japanese customers to reach their KPIs and specifically support them in achieving accreditation for independent working on medical information documents.
- Continuously build therapeutic area knowledge and cross-portfolio product expertise to enhance response quality and customer support.
- Use advanced knowledge to propose improvement initiatives in Japan, Key Market and Global MI; assess customer needs through data analysis, monitor content usage and trends, and share insights with stakeholders.
- Act as a project lead for Medical Information and manage the project to deliver outputs in a timely manner as well as meet KPIs.
- Contribute to quality oversight of MI vendors, support audits, and external inspections, and maintain working knowledge of JPMA Codes of Practice.
- Create (including searching the latest literature) and manage SRDs, medical information materials (Interview Form and KusurinoShiori) with high quality and in a timely manner.
Requirements
- Proven medical information experience within the pharmaceutical industry, including medical writing for technical MI documents.
- Excellent Language skills for both Japanese and English at a business situation.
- Business English communication skills TOEIC Over 900, fluent in speaking, reading and writing.
- Proven ability to proactively provide insights that support decision-making, with confidence presenting these insights to senior leadership.
- Experience or passion for process improvement or digital projects is a strong advantage.
- Excellent communication skills (written, verbal, and interpersonal) in English, with a customer-focused mindset and genuine passion for patient care.
- Ability to build effective relationships and collaborate with multiple stakeholders across geographies, cultures, and experience levels, while offering training or coaching to colleagues when needed.
- Strong understanding of JPMA Codes of Practice, with experience applying these in a business environment.
- Exposure to GxP-related audits or inspections is an advantage.
Skills
- Sanofi products
- Disease and its treatment
- MS Office
- Database
- Compliance
- Industry
- Medical Writing
- Interview Form and Kusurinoshiori creating guidelines
- Japanese: Must be fluent in Japanese for speaking, writing, and reading (native level)
- English: Business English communication skills TOEIC Over 900, fluent in speaking, reading and writing.
- Outcome Oriented
- Innovative Ideas
- Contact Center Management
- Project Management
Location
- Tokyo
Work Type
- Full-time
Experience Level
- More than 8 years of pharma industry experiences (including maximum of two years of experiences as pharmacist)
Education Level
- Degree level or higher in life sciences, pharmacy, or a related discipline, or equivalent professional experience.
About the Company
- We are an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth.
- Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world.
- Together, we chase the miracles of science to improve people’s lives.
Equal Opportunity
- At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
- At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.