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About the Role
Rogers Bank is expanding and seeking passionate individuals to develop and implement innovative financial solutions and experiences. The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology. This is an opportunity to make a meaningful impact with Rogers Bank.
Responsibilities
- Monitor portfolio performance, identify trends, risks, and opportunities, and recommend strategies to improve recoveries and customer outcomes.
- Use analytics and business insights to optimize collections strategies across the customer lifecycle.
- Develop reporting, dashboards, forecasts, and business cases to support operational and executive decision-making.
- Lead initiatives that modernize collections through automation, AI-enabled capabilities, and process optimization.
- Partner with Credit Risk, Compliance, Legal, Technology, Finance, and Operations teams to deliver strategic initiatives.
- Evaluate and implement innovative collections tools, technologies, and digital solutions.
- Support governance, regulatory compliance, and risk management practices across collections operations.
- Manage relationships with third-party collections partners and support vendor performance and strategy.
Requirements
- Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience.
- 5+ years of progressive experience in collections, credit risk, portfolio management, financial services, or customer operations, including leadership experience.
- Strong knowledge of collections strategies, consumer lending products, and regulatory requirements within a regulated environment.
- Proven ability to use analytics and data-driven insights to improve business performance and customer outcomes.
- Experience leading transformation, process improvement, automation, or digital initiatives.
- Strong stakeholder management, communication, and influencing skills with the ability to work cross-functionally.
- Proficiency with Excel, PowerPoint, Word, and analytics tools such as SQL, SAS, Alteryx, Databricks, Power BI, or Tableau.
- Experience in banking, financial services, telecommunications, or managing third-party collections agencies is considered an asset.
- A pre-employment background check will be conducted.
- As part of our selection process, all candidates must clear a criminal background check.
- A credit check and drivers abstract may be required depending on the role.
Skills
- Collections
- Credit Risk
- Financial Services
- Data Analysis
- Technology
- Customer Insights
- Portfolio Performance
- Regulatory Compliance
- Process Improvement
- Stakeholder Management
- Communication
- Influencing
- Automation
- AI-enabled capabilities
- Digital Solutions
- Excel
- PowerPoint
- Word
- SQL
- SAS
- Alteryx
- Databricks
- Power BI
- Tableau
Location
- Calgary, AB
Work Type
- Full time
- Onsite
Experience Level
- 5+ years of progressive experience
- Leadership experience
Education Level
- Bachelor's degree in Business, Finance, Economics, Analytics, or a related field, or equivalent experience.
Salary/Compensations
- Competitive salary & annual bonus
Benefits
- Competitive & flexible health and dental benefits
- Pension plan
- RRSP
- TFSA
- Stock matching programs
- Up to 50% off Rogers Services and Blue Jays Tickets
- 25% off TSC items
- 20% discount on all wireless accessories sold in Rogers stores
- Paid time off for volunteering
- Company matching contributions to charities you support
- Self-driven career development programs (E.g. MyPath program)
- Rogers First: priority in applying to internal roles of interest
- Homewood employee & family assistance program
- Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
- Low or no-cost fitness membership with access to virtual classes
About the Company
- Rogers Bank is a subsidiary of Canada's leading wireless, cable and media company.
- The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology.
- We believe in investing in our people and helping them reach their potential as valuable members of our team.
- We are committed to environmental protection.
- We have a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.
- We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.
Equal Opportunity
- We all bring something different, and we know what makes us different makes us great.
- Everyone who applies for a job will be considered.
- We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.