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About the Role

The Service Coordinator provides engagement and comprehensive support services to program participants in Community Access’ supported housing programs. This role supports individuals using a person-centered model to help them maintain housing and achieve personal goals, including recovery, accessing treatment, building social connections, and exploring educational or vocational opportunities. Service Coordinators are responsible for individual support and community building group activities.

Responsibilities

Facilitate a minimum of four groups per month.
Ensure all services, follow-up, and documentation are completed on time.
Complete all assessments and service plans for the program on time.
Complete at least two service plan linked notes for all tenants on assigned caseload (8 in licensed housing), entered within 48 hours of meetings.
Ensure monthly in-apartment visits for all tenants on assigned caseload (weekly in Community Residences).
Consistently document 40 hours of direct service work each month.

Requirements

Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
Ability to prioritize and meet deadlines.
Excellent oral and written communication skills.
Be creative and flexible.
Ability to utilize various computer programs, including Microsoft Word and Excel.
Show initiative and be responsible for follow-through.
Ability to maintain confidential information.
Ability to work independently and as part of a team.
Skilled in conflict mediation/negotiation.
Assertive approach to problem solving.
Must be fingerprinted and cleared through a background clearance process.

Skills

Bilingual Spanish-speaking preferred.
Ability to speak other relevant languages.

Location

New York City

Work Type

Full-time

Experience Level

Not specified

Education Level

High school diploma or equivalent (GED) required.
Bachelor’s degree in related field preferred.
Work experience within field may be substituted for degree.

About the Company

Community Access was founded in 1974 to provide housing and support for people being discharged from psychiatric institutions.
One of the leading providers of supportive and affordable housing in New York City.
Originators of an integrated housing model which has become a best practice nationally.
The Housing department provides permanent and affordable supportive housing for individuals living with mental health concerns and low-income community residents and families.
Offers licensed transitional residential programs for individuals moving from institutions into the community.
Services are geared towards assisting people in maintaining their housing and moving forward with their lives in stable community-based environments.

Equal Opportunity

Community Access is an Equal Opportunity Employer. M/F/D/V.
Women, People of Color and Members of the LGBT community are strongly encouraged to apply.
Dedicated to a workforce where at least 51% of our employees identify as having a personal experience using mental health services.