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About the Role
Oversee the daily operations and service delivery of an assigned residential program, supervising a team, ensuring regulatory compliance, and maintaining a safe, recovery-oriented environment for clients and staff.
Responsibilities
- Supervise and support program staff, including hiring, onboarding, training, coaching, and professional development
- Orient and train new staff on residence-specific technology, systems, required documentation, and client support
- Create schedules to ensure appropriate coverage and staffing levels for each shift
- Facilitate and oversee the medication self-administration process and ensure compliance with protocols
- Ensure that client medications are available and properly disposed of at the time of discharge
- Manage medical, behavioral, emergency, or outside problems quickly and efficiently
- Identify and report incidents and potential risk situations promptly, ensuring timely and accurate documentation
- Ensure adherence to safety, health, licensing, and regulatory standards in the residence
- Ensure required documentation, policies, and standards of work are followed
- Provide direct care as needed to meet contractual and licensing regulatory requirements
- Orient clients to the residence and review program rules and regulations
- Provide on-call support and respond to crises to ensure continuity and quality of services
- Collaborate with leadership to develop and monitor census forecasts, staffing patterns, and general program concerns
- Collaborate with other departments as needed to coordinate services and resources
- Conduct regular performance evaluations and provide ongoing training and development for staff
- Attend on-site and off-site meetings and training as required
- Participate in the orientation of new employees and the transfer of knowledge essential to the performance of duties
Requirements
- Bachelor's degree preferred, with at least two years of leadership experience, ideally in a recovery or related residential program; an Associate's degree and equivalent experience may be substituted on a year-for-year basis
- Valid Driver's License with the ability to drive an agency vehicle
- CPR Certification required within 6 months of employment
- Strong organizational, communication, and problem-solving skills
- Demonstrated ability to supervise and develop staff, including recovery technicians, case managers, and recovery coaches
- Commitment to trauma-informed care, recovery-oriented practice, and SCADD's values of diversity, equity, and inclusion
- Ability to work both independently and collaboratively, and to respond effectively to changing priorities and after-hours situations
Skills
- Leadership
- Supervision
- Hiring
- Onboarding
- Training
- Coaching
- Professional Development
- Medication Management
- Crisis Management
- Documentation
- Regulatory Compliance
- Scheduling
- Direct Care
- Client Orientation
- On-call Support
- Collaboration
- Performance Evaluation
- Organizational Skills
- Communication Skills
- Problem-Solving Skills
- Trauma-Informed Care
- Recovery-Oriented Practice
- Diversity, Equity, and Inclusion
Location
- New London, CT
Work Type
- Onsite
- Full-time
Experience Level
- 2+ years leadership experience
Education Level
- Bachelor's degree preferred
- Associate's degree with equivalent experience
Benefits
- Competitive pay
- Comprehensive benefits
- Multiple Medical Plans
- Dental Insurance
- Vision Insurance
- 403(b) Retirement Plan with 10% employer match at 1 year
- Vacation accruals
- Sick accruals
- 11 paid Holidays
- 40 hours of paid Education/Training annually
- Paid Licensure Reimbursement
About the Company
- Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is an award-winning, nationally and locally recognized leader in substance use disorder and behavioral health treatment in Southeastern Connecticut.
- Proud recipients of the Top Workplace award, 2023 Non-Profit of the Year and 2023 Executive Director of the Year honors from the Greater Norwich Area Chamber of Commerce, and recognition as a Top Tier organization and a Recovery Friendly Workplace.
- Since 1966, SCADD has remained at the forefront of substance use disorder treatment, continuously evolving to meet the needs of individuals, families, and communities across Southeastern Connecticut.
- We believe in second chances and the power of recovery — and strong, compassionate residential leadership is what makes that belief real for our clients every day.
- When you join SCADD, you join a team that shows up with hope, connection, and purpose.
Equal Opportunity
- SCADD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
- A pre-employment drug screen, conducted by a qualified lab, is required in accordance with Connecticut law.