Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Plays a significant role in the daily supervision of operations and the team, maintains sanitation standards, and assists talent and hosts on the floor during peak meal periods. Strives to continually improve guest and talent satisfaction. Determines and implements training needs to accomplish goals.

Responsibilities

• Displays hands-on leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Reiterates and identifies training needs for brand standards to ensure consistency, quality, and luxury service is delivered to all guests.
• Fosters a positive and fun culture for the team to improve team relationships and performance.
• Communicates effectively with the team so they can perform at their best.
• Ensures Talent are working together collaboratively to meet and anticipate guests needs.
• Completes scheduled inventories and stocks and requisitions necessary supplies.
• Welcomes and acknowledges all guests according to hotel standards, anticipates and addresses guests’ service needs, assists individuals with disabilities, and thanks guests with genuine appreciation.
• Monitors dining rooms for seating availability, service, safety, and well-being of guests.
• Completes work orders for maintenance repairs.
• Visually inspects tools, equipment, or machines to identify defects.

Benefits

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends.
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International.
• Discounts on food & beverage across all our hotels.
• Recognition programs to keep you motivated.
• Wellbeing & mindfulness programs to ensure you stay healthy.
• Employee Assistance Program.
• 'Great Places to Work' certified.

About the Company

• W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
• Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram
• Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

Equal Opportunity

• Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.