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About the Role

W Sydney is seeking Beverage and Food Supervisors to support daily operations and pre-opening efforts. This role involves managing the team and shift operations to maximize talent and guest satisfaction, revenues, and profitability.

Responsibilities

• Manage the team and assigned shift operations.
• Create authentic guest experiences.
• Manage orders.
• Maintain hotel standards.
• Train the talent.
• Manage rosters and timesheets.
• Support the manager with assigned tasks.
• Welcome and acknowledge guests according to hotel standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Provide services that are above and beyond for customer satisfaction and retention.
• Display hands-on leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Empower talent to provide excellent customer service and act as the guest service role model for the venue.
• Manage daily operations ensuring talent is briefed on service expectations.
• Ensure talent works together as a team to ensure optimum service and that guest needs are met.
• Inspect grooming and attire of talent and rectify any deficiencies.
• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
• Inspect storage areas for organization, use of FIFO, and cleanliness.
• Complete scheduled inventories and stock and requisition necessary supplies.
• Monitor dining rooms for seating availability, service, safety, and well-being of guests.
• Complete work orders for maintenance repairs.
• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure wardrobe and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other talent.
• Ensure adherence to quality expectations and standards.
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Handle talent questions and concerns.
• Monitor talent to ensure performance expectations are met.
• Provide feedback to talent based on observation of service behaviors.
• Supervise daily shift operations.
• Supervise venue and all related areas in the absence of the management.
• Participate in department meetings by communicating a clear and consistent message regarding departmental goals to produce desired results.
• Supervise on-going training initiatives.
• Use all available on the job training tools for talent.
• Communicate performance expectations in accordance with job descriptions for each position.
• Coach and counsel talent regarding performance on an on-going basis.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching talent.
• Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Perform other reasonable job duties as requested by Managers.
• Assist servers and hosts on the floor during meal periods and high-demand times.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Requirements

• Reporting to the Outlet Manager.
• Integral role in pre-opening efforts.
• Managing the team and assigned shift operations.
• Strive to maximize talent and guest satisfaction, revenues, and profitability.
• Creating authentic guest experiences.
• Managing the orders.
• Maintaining hotel standards.
• Training the talent.
• Managing rosters and timesheets.
• Supporting the manager with any other tasks assigned.
• Welcome and acknowledge all guests according to hotel standards.
• Anticipate and address guests’ service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Provides services that are above and beyond for customer satisfaction and retention.
• Displays hands on leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.
• Empowers talent to provide excellent customer service and acts as the guest service role model for the venue.
• Manage the daily operations ensuring that the talent is briefed on the service expectations.
• Ensure talent is working together as a team to ensure optimum service and that guest needs are met.
• Inspect grooming and attire of talent and rectify any deficiencies.
• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
• Inspect storage areas for organization, use of FIFO, and cleanliness.
• Complete scheduled inventories and stock and requisition necessary supplies.
• Monitor dining rooms for seating availability, service, safety, and well-being of guests.
• Complete work orders for maintenance repairs.
• Follow all company and safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Ensure wardrobe and personal appearance is clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other talent.
• Ensure adherence to quality expectations and standards.
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Handles talent questions and concerns.
• Monitors talent to ensure performance expectations are met.
• Provides feedback to talent based on observation of service behaviours.
• Supervises daily shift operations.
• Supervises venue and all related areas in the absence of the management.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
• Supervises on-going training initiatives.
• Uses all available on the job training tools for talent.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels’ talent regarding performance on an on-going basis.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching talent.
• Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Perform other reasonable job duties as requested by Managers.
• Assists servers and hosts on the floor during meal periods and high-demand times.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Skills

• Guest service
• Leadership
• Team management
• Inventory management
• Scheduling
• Training
• Communication
• Problem-solving
• Customer satisfaction
• Revenue maximization
• Profitability management
• Maintaining hotel standards
• Safety and security protocols
• Conflict resolution

Location

• Sydney

Work Type

• Full-time

Experience Level

• Supervisor

Benefits

• Discounts on hotel rooms and beverage & food outlets within the Marriott International group for employee and their family & friends.
• Hotel training opportunities from W Sydney and Marriott International.
• Daily breakfast, lunch, and dinner offerings onsite.
• Birthday leave.
• Employee Assistance Program.
• Access to discount program for groceries, home essentials, electronics, and appliances.
• 24/7 access to coffee and discounted barista coffee onsite.
• Discounts to surrounding retailers at Darling Harbour.

About the Company

• W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, Diversity Inc and Great Places to Work Institute, among others.
• Marriott International has been certified for Great Place to Work since 2023.

Equal Opportunity

• Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.