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About the Role

A new and exciting fulltime opportunity within our Sydney office, focused on enhancing customer experience and support. We are seeking talented individuals with passion, dedication, and a customer-centric mindset to join our Customer Service Team.

Responsibilities

• Perform data entry and general administrative duties.
• Communicate with customers via telephone and email.
• Proactively resolve issues and ensure effective communication between customers, operations, and office teams.
• Maintain good relationships with internal and external stakeholders.
• Create Con notes in the operating system.
• Work within Excel spreadsheets for customer reports.

Requirements

• Highly organised.
• Self-starters with a highly motivated and positive attitude.
• Possess a can-do attitude towards work and meeting customer requirements.
• Empathetic communicators able to effectively manage challenging conversations without taking them personally.
• Natural problem-solvers who enjoy helping and serving others.
• Open to feedback and willing to take instruction.
• Willing to engage in training and development.
• Previous experience in customer service is a plus but not essential.

Skills

• Excellent written and verbal communication skills.
• Intermediate user of Microsoft products, especially Excel and Outlook.

Location

• Sydney

Work Type

• Full-time