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About the Role

This role is an exceptional opportunity for those seeking a meaningful and dynamic career shift into a corporate environment while capitalising on their hospitality and customer service skills where no two days are the same! This role will be based in our Martin Place clubhouse in Sydney where you will be taking the lead on all things cafe!

Responsibilities

• Create personalised experiences for members and guests.
• Prepare a variety of beverages and manage the day-to-day operations of our cafe.
• Manage day-to-day member and guest questions, enquiries, booking requests, mail etc. including in person and through the clubhouse email inbox promptly.
• Assist members with any issues.
• Organise and execute workplace events.
• Conduct regular inventory checks for food, consumables, and clubhouse supplies.
• Assist with aspects of our workspace's day-to-day operations such as opening and closing procedures and conducting space checks.

Requirements

• At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
• Experience as a barista within a fast-paced environment.
• Strongly embodies a customer-centric and hospitality-led mindset, adapting to the needs and preferences of guests to enhance their overall experience.
• Strong problem-solving skills with a creative and pragmatic approach, always maintaining a positive and solution-focused mindset in addressing challenges.
• Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
• Proficient multitasking abilities, maintaining focus and productivity in a dynamic environment.
• A genuine passion for building relationships, with a strong ability to bring warmth to every interaction and effectively build rapport and foster strong relationships.
• Must hold or be willing to obtain RSA and Food Handling Certificate.

Skills

• Barista artistry
• Customer service
• Hospitality
• Problem-solving
• Interpersonal skills
• Multitasking

Location

• Sydney

Work Type

• Full-time
• Monday to Friday

Experience Level

• 2 years of experience in a customer-facing role

Benefits

• Work life balance
• Monday to Friday corporate hours
• Certified as a Great Place to Work™
• Contribute to a B Corp and certified carbon-neutral organisation
• Birthday leave
• Personalised training and professional development offerings
• Paid volunteer leave

About the Company

• Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.
• Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 120 staff and over 8500 members ranging from small business and government to non-profit and corporations.
• Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active.
• Hub is a fun, energetic, and dynamic environment with plenty of room for growth.

Equal Opportunity

• At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace.
• We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported.
• We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve.