Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Customer Success Managers will own customer health, renewals, and adoption across Clark's live customer base, working closely with cross-functional teams to ensure successful customer adoption and value realization.
Responsibilities
- Own day-to-day customer relationships after onboarding
- Track customer health, adoption, renewals, and expansion signals
- Run regular customer check-ins and QBRs
- Coordinate with Audit Engineers on workflow questions and customer feedback
- Identify customer risks and escalate appropriately
- Partner with Sales on expansion opportunities
- Partner with Product on recurring customer needs
- Maintain strong account documentation and internal visibility
- Help build repeatable CS playbooks and customer health processes
Requirements
- 3+ years of customer success, account management, implementation, or consulting experience
- Experience in B2B SaaS or workflow-heavy customer environments
- Strong communication and relationship-building skills
- Highly organized and proactive
- Comfortable managing multiple customers and stakeholders
- Strong customer empathy and commercial awareness
- High ownership and follow-through
Skills
- Customer Success
- Account Management
- Implementation
- Consulting
- B2B SaaS
- Communication
- Relationship-building
- Organization
- Proactiveness
- Customer Empathy
- Commercial Awareness
- Ownership
- Follow-through
- Accounting
- Audit
- Compliance
- Fintech
- Professional Services
- AI-native products
- Workflow Automation
- Enterprise customer support
- Mid-market customer support
- Renewals support
- Expansion support
- Onboarding support
Location
- NYC
Work Type
- On-site
- Full-time
Experience Level
- 3+ years
Benefits
- Unlimited PTO
- Wellhub Platinum membership
- Comprehensive health, dental, and vision coverage
- Free company dinner every day
About the Company
- Clark is building the trust infrastructure for the AI economy, starting with audit and accounting workflows.
- Our platform helps firms automate complex workflows, deploy AI safely, and modernize how audit teams operate.