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About the Role
Serve as the bridge between customers and the product, working directly with accounting firms to implement and scale Clark. Develop a deep understanding of customer workflows, facilitate platform adoption, and translate audit challenges into product improvements. This cross-functional role involves close collaboration with customers, product, and engineering teams.
Responsibilities
- Lead customer workflow discovery during implementations
- Serve as a trusted advisor to customers throughout onboarding and adoption
- Run weekly customer check-ins and manage ongoing communications
- Support pilot engagements and new product rollouts
- Translate customer pain points into actionable product feedback
- Create and manage Linear issues for engineering teams, ensuring customer requests are tracked through resolution
- Partner with Product and Engineering to prioritize customer needs
- Identify opportunities to improve implementation playbooks and internal processes
- Help customers redesign workflows to take advantage of AI-powered automation
- Build trusted relationships with audit partners, managers, and staff
Requirements
- 5-10 years of audit or assurance experience
- Experience at a Big 4 or Top 25 accounting firm
- Strong understanding of audit methodology and client workflows
- Excellent communication and relationship-building skills
- Highly organized with exceptional project management abilities
- Comfortable managing multiple customer engagements simultaneously
- Curious about technology and excited by AI's potential to transform audit
- High ownership mentality and comfortable operating in a fast-moving startup environment
- Excited to work with urgency, embrace ambiguity, and help build the operating system of a growing company
Skills
- CPA preferred
- Experience with audit technology or workflow automation tools
- Experience implementing enterprise software
- Exposure to AI, data analytics, Alteryx, Power BI, SQL, or process automation
- Experience leading firm innovation or transformation initiatives
- Prior customer-facing, implementation, or consulting experience
Location
- NYC
Work Type
- On-site
- Startup hours and pace
Experience Level
- 5-10 years of audit or assurance experience
Education Level
- CPA preferred
Benefits
- Unlimited PTO
- Wellhub Platinum membership
- Comprehensive health, dental, and vision coverage
- Free company dinner every day
About the Company
- Clark is building the trust infrastructure for the AI economy, starting with audit and accounting workflows.
- Our platform helps firms automate complex audit workflows, deploy AI safely, and modernize how audit teams operate.
- We're building a team that combines deep accounting expertise with exceptional product thinking to redefine how audit gets done.