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About the Role
We are looking for a Senior Client Implementation Lead to join our team and lead operational transformation alongside platform implementation for a large Japanese client. This role involves leading projects on both the operating model and operating environment, coordinating, managing, building, and delivering cultural change programs in partnership with technology teams, Product Managers, and client teams.
Responsibilities
- Lead client implementation projects in designing cultural programs and executing their delivery.
- Work with the Kraken Transformation Director to navigate clients through Kraken transformation.
- Collaborate with the Kraken Technologies Implementation team and clients to develop and deliver cultural transformation programs, including leadership development and coaching.
- Aid in the creation of plans, timelines, and resources required for successful deployment.
- Track project progress, escalate issues, and resolve blockers.
- Deliver coaching and mentorship to clients as part of their operational transformation journeys.
- Prepare and deliver workshop content for training groups and leadership development.
- Work with the client to identify needs-based operational analysis and translate it into programs for their teams.
Requirements
- Live and breathe the Kraken ways of working.
- Identify problems, create solutions, workshops, and training.
- Effectively communicate solutions to clients.
- Bring technology, people, and processes together to innovate business cultural change.
- Comfortable with ambiguity and a self-starter.
- Willing to roll up sleeves and work directly with clients.
- Committed to the Kraken way of delivering agile operations based on freedom, autonomy, and trust.
- Willing to challenge beliefs and see through multiple viewpoints.
- Able to reach beyond your remit to support the client.
- Eye for detail, enjoy self-learning, and not afraid to 'try and see'.
- Able to work independently with minimal supervision, as well as in a team.
- Effectively plan time and prioritize tasks and the client.
- Comfortable communicating the Kraken way of thinking and providing updates on feature developments.
- Can lead meetings and drive forward the development strategy within your domain.
- Can build supporting slides, Gantt charts, and flow diagrams.
- Patience to support clients through significant change at their pace.
- Flexible with making changes to programs and approaches where there is a territory-specific need.
- Proven track record in leading business process reengineering (BPR) and transformation projects.
- Expertise in organizational development, including enhancing structure, culture, and processes.
- Demonstrated experience in managing and engaging with senior stakeholders.
- Strong background in managing and executing complex projects and programs.
- Experience in designing and delivering training programs, and coaching teams.
- Native in Japanese and business level of English.
- Must have the right to work in the country of application; visa sponsorship is not offered.
Skills
- Business Transformation
- Business Process Reengineering (BPR)
- Operational Excellence
- Organizational Development
- Senior Stakeholder Management
- Project Management
- Program Management
- Training Delivery
- Coaching
- Agile Operations
- Cultural Change Management
Location
- Japan
Work Type
- Hybrid
- Full-time
- Travel may be required
Experience Level
- Senior
Benefits
- Great Place to Work certification in multiple countries
- Supportive team environment
- Accommodation requests considered for needs
About the Company
- Kraken powers innovative global developments in energy, creating technology that redefines utilities and unlocks a new energy system.
- We optimize renewable generation, build intelligent grids, and empower utilities to deliver exceptional customer experiences.
- Our mission is to improve the lives of one billion humans within the decade and shape a cleaner, better future.
- We are a fast-growing company rapidly expanding globally.
- Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA.
- In the UK, we are one of the Best Workplaces on Glassdoor with a score of 4.5.
Equal Opportunity
- We encourage all candidates to apply, even if they don't meet 100% of the requirements.
- We are creating a team of genuine, honest, empathetic people.
- As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
- We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.