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About the Role
Kraken is seeking brilliant Client Delivery Leads to enhance product experiences for clients. This role involves building great products, working with technology, and fostering collaboration to solve complex problems. The Client Delivery Lead will manage and prioritize the product roadmap, ensuring alignment between Kraken and client businesses, and innovating improvements by integrating technology, people, and processes.
Responsibilities
- Work closely with clients to deliver implementations, enhancements, and strategic support for their use of Kraken
- Identify new ideas and technology to improve the product
- Ensure a balance between flexibility for the client and efficiency for the product
- Support the business with issue resolution for the product
- Support the engineering teams to deliver product features
- Ensure we are constantly reviewing and adapting to customer and business needs
Requirements
- Degree qualified equivalent, with strong client delivery and/or product ownership experience
- Strong agile delivery experience and product management skills
- Experience of product management and customer journeys
- Solid understanding of technology and associated trends
- Excellent communications, collaboration and presentation skills
- Strong influencing skills and ability to challenge traditional ways of thinking
- Experience of working with significant complex delivery pipelines for clients
- Patience - clients are undergoing huge transformations that take time and require our understanding
- Laser focus on clients, relentless problem solving, invincible attitude, a winner!
- Consulting experience is a plus
- Japanese and English speaking
- Travelling is required
- Applicants must have the right to work in the country they're applying to
Skills
- Client Delivery
- Product Ownership
- Agile Delivery
- Product Management
- Customer Journeys
- Technology Trends
- Communication
- Collaboration
- Presentation
- Influencing
- Problem Solving
Education Level
- Degree qualified equivalent
About the Company
- Kraken powers innovative global developments in energy, creating technology that redefines utilities and unlocks a new energy system.
- We are a technology company focused on creating a smart, sustainable energy system.
- Our operating system is transforming the industry worldwide.
- Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA.
- In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5.
Equal Opportunity
- As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
- We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.