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About the Role
Kraken powers innovative global developments in energy by creating technology that redefines utilities and unlocks a new energy system. We are seeking a Client Delivery Lead to support European clients through technology transformation journeys and long-term migration projects, managing a tech domain (billing, finance, comms) for client projects.
Responsibilities
- Manage the relationship with client counterparts, often product owners and business owners.
- Serve as the first point of contact for tech development and the escalation/resolution point for specific domain/product issues.
- Act as the knowledge base for how Kraken works and how the Kraken Platform is delivered.
- Triage incoming requests and communicate client priorities internally.
- Summarize and articulate client needs, considerations, and timelines internally to enable platform development.
- Support the engineering team in delivering product features.
- Challenge clients to think differently about tech development, promoting a continuous iteration and deployment approach.
- Bring technology, people, and processes together to innovate improvements for clients.
- Support clients in adapting to ways of working aligned with Kraken’s development style.
- Work closely with Kraken’s product managers and developers to request development needs.
- Act as a link between the client and Kraken’s product managers and developers.
Requirements
- Must be committed to the Kraken way of delivering tech based on simplicity, client benefit, and efficiency.
- Must be willing to challenge beliefs and have the ability to see through multiple viewpoints.
- Must reach beyond your remit to support the client if needed.
- Must be a self-starter and willing to roll up sleeves to solve any problem.
- Must be comfortable with ambiguity and an ever-changing environment.
- Must have the right to work in the country they are applying to.
- Applicants must have the right to work in the country that they're applying to, at the time of application.
Skills
- Strong problem-solving skills
- Solutions-oriented mindset
- Client delivery experience
- Product ownership experience
- Agile delivery experience
- Product management experience
- Customer journey experience
- Solid understanding of technology and associated trends
- Excellent communication skills
- Collaboration skills
- Presentation skills
- Strong influencing skills
- Ability to challenge traditional ways of thinking
- Experience working with significant complex delivery pipelines for clients
- Patience
- Initiative
- Time management
- Get-stuff-done attitude
- Fluent English
- Fluent German (plus)
- Previous experience in payments (nice to have)
Location
- European based
Work Type
- Onsite
- Travel is expected
Experience Level
- Individual contributor
About the Company
- Kraken powers some of the most innovative global developments in energy.
- We create the technology that redefines utilities and unlocks a new energy system of the future.
- Our operating system is transforming the industry worldwide by optimizing renewable generation, building a more intelligent grid, and empowering utilities to deliver exceptional customer experiences.
- It’s an incredibly exciting time to work in energy.
- Our mission is to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.
- We build the most AI-driven, innovative, forward-thinking platform for energy management.
- Kraken is powering the next wave of innovation in the energy industry.
- We have been licensing Kraken for over 4 years now, transforming businesses by not only moving their customer base to our Kraken platform but also changing their operating model & ways of working.
- Our team has been at the forefront of industry-leading migrations whilst setting a new standard for what business transformation can look like.
- We are a flat and agile organisation and plan to remain this way.
- We are building a Kraken for everyone, a universal platform where there is greater benefit in sharing development to enable the green energy transition.
- We are pioneers in this space and are excited about how Kraken can change the lives of our customers.
- We are convinced that Kraken is the best answer, not only for efficiency but as a tool to tackle the climate crisis.
Equal Opportunity
- As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
- Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
- We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.