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About the Role
Kraken powers innovative global developments in energy by creating technology that redefines utilities and unlocks a new energy system. We are seeking a Client Delivery Lead to support European clients through technology transformation journeys, focusing on long-term migration projects. This role involves managing client relationships, acting as the primary point of contact for technical development, and ensuring successful delivery of the Kraken platform.
Responsibilities
- Managing the relationship with client counterparts, including product owners and business owners.
- Serving as the first point of contact for tech development and the escalation point for domain/product issues.
- Acting as the knowledge base for Kraken's functionality and delivery processes.
- Triaging incoming requests and communicating client priorities internally.
- Summarizing and articulating client needs, considerations, and timelines to enable platform development.
- Supporting the engineering team in delivering product features.
- Challenging clients to adopt new approaches to tech development, emphasizing continuous iteration and deployment.
- Bringing technology, people, and processes together to innovate improvements for clients.
- Supporting clients in adapting to ways of working aligned with Kraken's development style.
- Working closely with product managers and developers to request development needs and act as a client liaison.
Requirements
- Strong client delivery and/or product ownership experience.
- Agile delivery experience.
- Experience in product management and customer journeys.
- Solid understanding of technology and associated trends.
- Excellent communication, collaboration, and presentation skills.
- Strong influencing skills and ability to challenge traditional thinking.
- Experience working with significant complex delivery pipelines for clients.
- Patience and initiative to support clients through large transformations.
- Time management and a get-stuff-done attitude.
- Must be committed to Kraken's delivery principles: simplicity, client benefit, and efficiency.
- Must be willing to challenge beliefs and see through multiple viewpoints.
- Must be willing to reach beyond remit to support the client.
- Must be a self-starter comfortable with ambiguity and an ever-changing environment.
- Must have the right to work in the country of application; visa sponsorship is not offered.
Skills
- Problem-solving
- Solutions-oriented mindset
- Client relationship management
- Technical liaison
- Product knowledge
- Agile methodologies
- Product management
- Customer journey mapping
- Technology trend analysis
- Communication
- Collaboration
- Presentation
- Influencing
- Challenging traditional thinking
- Complex delivery pipeline management
- Time management
- Initiative
- Consulting (plus)
- Fluent English
- German language proficiency (plus)
- Billing and energy sector experience (nice to have)
Location
- European based
Work Type
- Full-time
- Hybrid
- Onsite
Experience Level
- Individual contributor
About the Company
- Kraken powers some of the most innovative global developments in energy.
- We create technology that redefines utilities and unlocks a new energy system of the future.
- Our operating system transforms the industry worldwide by optimizing renewable generation, building intelligent grids, and empowering utilities.
- We are on a mission to improve the lives of one billion humans within the decade and shape a cleaner, better future.
- Kraken is building the most AI-driven, innovative, forward-thinking platform for energy management.
- We are a flat and agile organization.
- We are building a universal platform where there is greater benefit in sharing development to enable the green energy transition.
- We are pioneers in the energy space, excited about how Kraken can change customer lives and tackle the climate crisis.
Equal Opportunity
- As an equal opportunity employer, we do not discriminate on the basis of any protected attribute.
- Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
- We consider all applicants without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.